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Read what people are saying
about Precision Garage Door in:

East Mountain Area, NM

Precision Garage Door of Albuquerque
has received 38 reviews, averaging 4.63 Stars:
Review:

Ryan called, arrived on schedule. He helped me decide what was needed for one full door replacement that would hold up in high wind. He also helped plan some replacement for a door which is still useable but needs track and wheel work. Ryan was very courteous and amiable. I enjoyed visiting with him while we looked over the barn door problems. I felt like I had made a friend. Prices quoted were fair, and work schedule was clearly explained.
Jane Johnson
Ryan Service Provided:
Install Garage Doors
Product:
Rollers
Technician:
Review:

We used Precision a few years ago to repair a broken garage door spring and they were great. Recently we have been looking to install upgraded garage doors (carriage doors) to increase the value of our home and improve the outward appearance. Like the review below, at first we were frustrated a tech had to come out for the estimate. It seems like we should get an estimate online. However, unlike the review below, we are extremely glad we had Lorenzo come out for our estimate! He took the time to measure our doors (odd size), review clearance concerns with the types of doors we wanted, honestly evaluate the condition of our existing hardware, take into consideration the environment where we live and many more factors. He made several phone calls to confirm various factors. The price was far lower than we expected. We were also pleased to learn Precision not only hauls off old doors, but recycles them! And the warranty was excellent for the doors, finish, hardware, etc. In this day and age of instant gratification, it's people like Lorenzo that make us slow down and realize that is is worthwhile to get an expert to really understand the situation. Had we gone with an order from someone who didn't come look at our home, we'd have garage doors that wouldn't work or had limited warranties. Not only was Lorenzo knowledgeable and meticulously thorough, he was extremely polite and even arrived 5 minutes early (to a 1.5 hr appointment time slot - that never happens!). We highly recommend Precision and Lorenzo.
Jason and Davinia Rizzo
Lorenzo Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

On time, thorough inspection, fair price. Very happy with the service performed.
John Panter
Gary Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Just wanted to say that Gary was polite, professional, knowledgeable and courteous, Gary called ahead of time for scheduled appointment and asked if he could arrive earlier than scheduled appointment and of course I told him absolutely. he analyzed the issue and told me what the cost upfront would be and also showed me different options I could go with. he performed the job accurately and had everything done in a short time, Gary also explained and showed me everything after he completed the job. Gary is an asset to Precision and it is the "Value Added" type of service that Gary demonstrated that made everything complete. Thank you again for putting the customer First!
Brian Phillips
Gary Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I called on a Friday afternoon to see when I could get service. To my surprise I was immediately offered a Saturday morning appointment. The technician showed up promptly and did an excellent job. I really appreciated getting all the different estimates for repairs versus replacement. The work was done quickly and efficiently and my garage door opener is working great now. It was wonderful to get such prompt and excellent service.
Amy Bechtel
Gary Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technician:
Review:

Ryan was wonderful! Very professional, friendly and courteous. He got our old garage door up so I could get to work and gave us an estimate for a new one. We definitely would recommend you folks to everyone.
Jeff Davis
Ryan Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

I choose Precision because of the reviews and the overall 5 star ratings. I will also give Precision a 5 star rating. Ryan arrived at the appointed time, actually a little early. He was friendly and professional and repaired my broken door spring quickly. I will recommend Precision Door to anyone I know that needs repair or garage door replacement.
Ross
Ryan Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I have used Precision several times over the years and each time they have been very responsive, helpful and did a great job.
G.H.
Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

6 Stars!! When the spring broke on my garage door, I knew I needed to secure service quickly. Your website, with its informative videos, professional appearance and 24/7 service quickly got my attention. Within 24 hours Rudy arrived with his cheerful smile and efficient knowledge. Along with the door repair, Rudy explained the improved rollers (sealed bearings)which I chose to do. I inquired for a replacing of the bottom seal, and Rudy went above and beyond to assure the new seal was a good tight fit when closed-especially at the corners. I live in a rural area, so this is important with the variety of nature looking for shelter! I enjoyed visiting with Rudy about his family, camping, how long he has worked with you, and the best pizza in the region right here in Edgewood! I will highly recommend your company and greatly appreciate your (his) expertise and professionalism. Thank you!
Debbie Erickson
A Response from: Tyler

Thank you for such a great review, I am happy you were so pleased with your service.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Gary came to our house to service a garage door opener that had a broken gear and possibly a bent shaft. Gary was very professional and I felt comfortable having him here in the house. Don't forget about the Military Discount!! That was very nice to discover!!
Ashley Powell
Gary Service Provided:
Garage Door Opener Repair
Product:
Opener
Technician:
Review:

Sales person was very knowledgeable and answered all questions, installers were very quick and efficient. I would recommend your company to anyone!
Bill Mcneese
Ryan Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Fast, efficient service when needed. Solved my problem.
Jim Buhaug
Lorenzo Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Found the team on the web, called and got an immediate answer. Set appointment for Saturday am. Gary arrived ahead of schedule and was very professional and courteous. We discussed options and he went to work. I was taken back by his efficiency. Done in no time. He reviewed repairs, ran through the system and he handle the billing by explaining all aspects. It is refreshing to see this kind of prompt professional service! I will call when I need help from the team.
John Wiederholt
Gary Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Our technician, Ryan, was on time, very courteous, and knowledgeable. He immediately figured out the problem and said "Oh, that's an easy fix." He inspected, adjusted, and lubricated everything and had it back to working quickly. When asked about a (non-essential) part, he recommended we buy and install it ourselves to save money. He recommended regular inspection/maintenance we should do to prolong the life of the opener and was knowledgeable about life spans of openers and springs. Being an East Mountain neighbor, he was also familiar with the unique conditions in this area that could affect our door. We will definitely call Precision for future needs!
Joe Aldrich
Ryan Service Provided:
Garage Door Repair
Technician:
Review:

Excellent efficient service
Bill Yelverton
Gary Service Provided:
Garage Door Opener Repair
Product:
Springs
Technician:
Review:

Amazing service! My garage door wouldn't open so I was trapped with no way to get the car out. Precision responded to my emergency call and had a tech out in only a few hours! Lorenzo was professional, knowledgeable, and extremely polite. He explained everything thoroughly, didn't try to pressure me into anything. I HIGHLY RECOMMEND both Precision and the tech Lorenzo. Worth every penny.
Kathleen Eickholt
Lorenzo Service Provided:
Garage Door Opener Repair
Product:
Springs
Technician:
Review:

Precision installed the most quietest garage door opener-so i call them for maintenance and repairs.
Roxanne Mcinerney
Ryan Service Provided:
Garage Door Opener Repair
Technician:
Review:

Precision was great. They responded the same day I called for service. Lorenzo was my service person. He kept me up to date as to when he would arrive and during his visit he was very professional and polite. The service received was adjusting the down force on the garage door and new rollers. I would give Lorenzo and Precision 5 stars!
Vickie Chase
Lorenzo Service Provided:
Garage Door Opener Repair
Technician:
Review:

My service technician was Will. He was outstanding in every way. It was the best service experience I have had. The work was fully explained and it took it him an amazingly short time to complete the work. I would highly recommend Precision Garage Doors to everyone. Job well done.
Randy Rhodes
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Professional but overpriced. Service person seemed more interested in selling products than in providing good value to customer. For example, minimal diagnosis before recommending product. Also, left smudge marks on new seal track. Was fast and courteous, though.
Nathan Moore
A Response from: Erica

Thank your for your feedback and my apologies for your experience in sales/service. I am pleased you were treated respectfully and got your garage door problems taken care of, but your total satisfaction is our goal. Please accept 15% off your next service with us to help alleviate this pricing concern. We appreciate your business and value your input.

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

I purchased a garage door tune-up on Angie's List and I was very pleased with the service. Will came on time and did the work I had purchased. He also replaced springs on one door because they were worn. He advised me about other things I could fix, but he didn't pressure me to do that at this time.
Patsy Perschbacher
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Very impressed with the knowledge and professionalism shown by Rudy. He is a very pleasant young man, a great representative for your company!
Robert O'Haver
Ruben Service Provided:
Garage Door Repair
Product:
Garage Doors
Installer:
Review:

Very disappointed. I got your companies advice and bottom line, not good. I was told because my garage door was an "older " one, it would be best to replace entire door instead of " just " spending $800 to replace runners and rollers. I was told by your service guy that because of a " bearing " it would cost the $800 instead of $300. I talked to my good friend , also who is my insurance agent and he told me to call reputable company they use. $ 250.00 for new runners, rollers and also brushing. HMMMM , makes me wonder about the ethics here,
Joanne Stefan
A Response from: Erica

I am sorry you were not satisfied with our services and am happy you are pleased with the work you had done by the other company. I would like to note that you were not charged for our 25-pt safety inspection which highlighted out all of the issues with your older door since you were not pleased with it's findings. The quote you mentioned for $800 was for two sets of both horizontal tracks and vertical tracks as well as an end bearing plate, 4 jamb brackets 2 flag brackets and a set of lifetime warrantied rollers to optimally fix the mis-aligned track issue you were having. We generally give three options to our customers with the "good" option being the minimal we believe it will take to make your door safe and functional; our "better" option might add services which could be considered preventive; and the "best" option is generally reserved for a customer who wants all the bells and whistles of an upgrade adding style, function, durability, or newer technology. So, an upgrade to a new door was totally optional and was offered as a complete solution with a great warranty to save you from having to worry about it again. We believe in fixing it right the first time for our customers to avoid call-backs and further issues down the road. We understand that every customer is different and has varying needs and are glad you gave us a try. Let us know if you need anything else in the future.

Service Provided:
Garage Door Repair
Review:

I needed to have my garage door repaired as it was having problems on opening. I was told that the rollers could be replaced but that wouldn't solve my real problem which was the door itself. So I went ahead with a new door. Within several days they arrived to install my new door. It has worked very well ever since.
Lynn Myers
Ruben Service Provided:
Install Garage Doors
Product:
Garage Doors
Installer:
Review:

I was amazed that upon calling Precision, they scheduled me for an appointment within an hour! Rudy did a great job explaining possible solutions by repairing our current ancient garage door versus replacing it. I had already made up my mind that I want a new door and Rudy was very patient as my partner and I duked it out over what to do. Long story short, we're getting a new door with a wood-toned finish AND an opener, which we don't currently have. I HIGHLY recommend using this company!!!
Barbara Evans
Ruben Service Provided:
Install Garage Doors
Product:
Garage Doors
Installer:
Review:

Had to replace two lower panels of 2-car tricore door (damaged by auto) Fair price (based on estimates from other shops) Quick response Quality work Professional techs Good warranty
Philip DeLillo
Ruben Service Provided:
Garage Door Repair
Product:
Garage Doors
Installer:
Review:

I am happy with the service, and the calling the customer before coming with name of service man. I had a new garage opener installed-nice product and extremely quiet. 5 stars to a good company.
Roxanne Mcinerney
Gary Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Rudy came here for follow-up on some work he did two months ago, quickly figured out the problem and fixed it no charge. He's a very pleasant man, easy to work with, and I will be glad to recommend him and Precision to anyone needing garage door work.
Father Webber
Service Provided:
Garage Door Repair
Review:

showed up on time, fast, pro service. Good job, thanks.
Jeff Garrison
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Technician was on time, had great communication and did a great job on a door that was probably thirty years old. Thank you very much!
Scott Lang
Gary Service Provided:
Garage Door Repair
Technician:
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