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Read what people are saying
about Precision Garage Door in:

East Mountain Area, NM

Precision Garage Door of Albuquerque
has received 48 reviews, averaging 4.71 Stars:
Review:

I purchased a garage door tune-up on Angie's List and I was very pleased with the service. Will came on time and did the work I had purchased. He also replaced springs on one door because they were worn. He advised me about other things I could fix, but he didn't pressure me to do that at this time.
Patsy Perschbacher
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Very impressed with the knowledge and professionalism shown by Rudy. He is a very pleasant young man, a great representative for your company!
Robert O'Haver
Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

Very disappointed. I got your companies advice and bottom line, not good. I was told because my garage door was an "older " one, it would be best to replace entire door instead of " just " spending $800 to replace runners and rollers. I was told by your service guy that because of a " bearing " it would cost the $800 instead of $300. I talked to my good friend , also who is my insurance agent and he told me to call reputable company they use. $ 250.00 for new runners, rollers and also brushing. HMMMM , makes me wonder about the ethics here,
Joanne Stefan
A Response from: Erica

I am sorry you were not satisfied with our services and am happy you are pleased with the work you had done by the other company. I would like to note that you were not charged for our 25-pt safety inspection which highlighted out all of the issues with your older door since you were not pleased with it's findings. The quote you mentioned for $800 was for two sets of both horizontal tracks and vertical tracks as well as an end bearing plate, 4 jamb brackets 2 flag brackets and a set of lifetime warrantied rollers to optimally fix the mis-aligned track issue you were having. We generally give three options to our customers with the "good" option being the minimal we believe it will take to make your door safe and functional; our "better" option might add services which could be considered preventive; and the "best" option is generally reserved for a customer who wants all the bells and whistles of an upgrade adding style, function, durability, or newer technology. So, an upgrade to a new door was totally optional and was offered as a complete solution with a great warranty to save you from having to worry about it again. We believe in fixing it right the first time for our customers to avoid call-backs and further issues down the road. We understand that every customer is different and has varying needs and are glad you gave us a try. Let us know if you need anything else in the future.

Service Provided:
Garage Door Repair
Review:

I needed to have my garage door repaired as it was having problems on opening. I was told that the rollers could be replaced but that wouldn't solve my real problem which was the door itself. So I went ahead with a new door. Within several days they arrived to install my new door. It has worked very well ever since.
Lynn Myers
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I was amazed that upon calling Precision, they scheduled me for an appointment within an hour! Rudy did a great job explaining possible solutions by repairing our current ancient garage door versus replacing it. I had already made up my mind that I want a new door and Rudy was very patient as my partner and I duked it out over what to do. Long story short, we're getting a new door with a wood-toned finish AND an opener, which we don't currently have. I HIGHLY recommend using this company!!!
Barbara Evans
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Had to replace two lower panels of 2-car tricore door (damaged by auto) Fair price (based on estimates from other shops) Quick response Quality work Professional techs Good warranty
Philip DeLillo
Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

I am happy with the service, and the calling the customer before coming with name of service man. I had a new garage opener installed-nice product and extremely quiet. 5 stars to a good company.
Roxanne Mcinerney
Gary Lang Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Door Technicians:
Review:

Rudy came here for follow-up on some work he did two months ago, quickly figured out the problem and fixed it no charge. He's a very pleasant man, easy to work with, and I will be glad to recommend him and Precision to anyone needing garage door work.
Father Webber
Service Provided:
Garage Door Repair
Review:

showed up on time, fast, pro service. Good job, thanks.
Jeff Garrison
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Technician was on time, had great communication and did a great job on a door that was probably thirty years old. Thank you very much!
Scott Lang
Gary Lang Service Provided:
Garage Door Repair
Door Technicians:
Review:

This service and the $50.00 were a scam!!! It was my complete understanding that the service was to "Tune" my garage door. That meant lubing it and doing any other maintenance that would be required. Instead you came out and told me(my wife) that the garage door needed to be greased/lubed. I already knew that, I didn't need to spend $50 to find out what I knew!!! And the idea that you'd charge me an additional $100 just to lube the dam garage door is a total scam. You may have gotten $50.00 out of me but guess how I'll pass on my experience to my neighbors.
alan pezaro
A Response from: Craig

Thank you for the feedback and for allowing me an opportunity to address your concern. The charge to which you are referring is our Service Call fee, which we assess in an effort to cover a portion of the cost for our technician's drive time, fuel, and overhead. Included in our Service Call we perform a very detailed 25-point inspection and review the inspection results with the customer. We perform this safety inspection each and every time we visit a customer's home in to assure we identify any and all issues before commencing work. Our charge for this Service Call is one of the lowest in the Albuquerque & Santa Fe area and we are the only company I am aware of that performs the 25-point inspection. I am sorry you felt this was an excessive charge and I will assure that our call center does a better job of explaining this charge to our customers who call.

Gary Lang Service Provided:
Garage Door Repair
Door Technicians:
Review:

Very prompt, courteous and helpful. For both this service call (my fault) and the initial installation. Service was set up quickly at my convenience with no extra charge for weekend service.
G.H.
Gary Lang Service Provided:
Garage Door Opener Repair
Door Technicians:
Review:

great job
Scott Moses
Gary Lang Service Provided:
Garage Door Repair
Door Technicians:
Review:

I could not believe the fast response to my request I was still on the phone with AHS and you were calling me to make a appointment. The appt. was made the same day between 3 and 5 pm. When your tech. arrived before 5 I was really impressed with him he was really into his work and really knew his job. He was also very personable and swift at his job. Thank you for your fast and great job!
George/nancy Malone
Gary Lang Service Provided:
Garage Door Opener Install
Door Technicians:
Review:

Several months ago we had gotten the roller replacement/tune-up special from Angie's List. That service was done well and the tech was skilled and knowlegable, so when one of our springs (30 years old) broke, we went with Precision again. 2 for 2. Same day service. Gary was on time,a little early actually, skilled, knowlegable and had the springs, bearings, cables done in about an hour. With the rollers done a few months ago, the door is quieter and opens more easily than it has in years.
RON OSTROW
Gary Lang Service Provided:
Broken Garage Door Spring Repair
Door Technicians:
Review:

Was quoted a price that was almost three times the other three estimates we recieved. Was very disappointed and would never recommend this company.
Cindy & Michael Mueller
A Response from: Craig

Mr. Mueller, I am very sorry to hear this. I appreciate you taking the time over the phone to voice your concern. We stand behind the superior products we use in all overhauls in comparison to our competitors. There is also value in the certified technicians we promptly send out, along with our lifetime warranty which includes parts and labor. If your first concern is the up-front price and you do not see value in the extra service we offer, then we respect your decision and wish you the best.

Service Provided:
Broken Garage Door Spring Repair
Review:

Great job. Prompt and couteous. Will do business with you again!
Richard Geyer
Service Provided:
Broken Garage Door Spring Repair
Review:

Trevor put a door in at a rental I own. His performance was superb. When my home garage door groke I immediately called him. If only I had found Precision months ago...
Kerry M.
Service Provided:
Garage Door Opener Install
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