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Read what people are saying
about Precision Garage Door in:

Rio Rancho, NM

Precision Garage Door of Albuquerque
has received 207 reviews, averaging 4.92 Stars:
Review:

We were so pleased that Lorenzo was able to come out to our home the same day as we called with our problem. He was able to take of the problem quickly and in the time frame he gave us. He was a very pleasant man. We have always been happy with the service with Precision. Nancy Brul
Donald Brul
Lorenzo Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Quality product with Superior timely service. Our tech this time was Gary and he was great. He found the problem quickly and took good care of us. My third different service with Precision on three different houses and all were a good experience.
Robert Gutierrez
A Response from: Erica

Thank you so much for your repeat-business and for letting others know of your experience. It really means so much to us.

Gary Service Provided:
Garage Door Repair
Technician:
Review:

Ryan was terrific. Very prompt, efficient. He really took the time to explain things to me, explain clearly. I would definitely recommend Precision to my friends and co-workers. Ryan was super professional and gave me some great tips on up-keep, care, etc
Robyn Harper
Ryan Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

After reading reviews I chose Precision for the service. I was surprised they could come out on Saturday on short notice to service the garage door. It needed a lot. Gary, the tech, was right on time. After looking over the project he made a solid recommendation as to what should be done to restore the door system. He explained everything in detail. He took about 1 1/2 hours to do the work and never slowed down. When finished he went over the door again to make sure all was ok. I was impressed with the response and Gary. I would recommend Precision to anyone who wants a quality job done right the first time. Thanks for making my door great again.
Ronald Smith
Gary Service Provided:
Garage Door Repair
Technician:
Review:

The company was recommended by a friend and I was not disappointed. Lorenzo was fantastic in that he was punctual, friendly and efficient. He explained the whole system to be and made sure it was perfect. I will definitely recommend Precision again.
Virginia Farnholtz
Lorenzo Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Your technician was Top Shelf!
Ray Chavez /. Spelled Rey
David Service Provided:
Garage Door Repair
Technician:
Review:

The number 1 reason was that you were listed as a local service. 2 you were available today. Thank you for the great and prompt service. Gary was a real professional and courteous service technician. We really appreciate getting the door fixed today. Thank you.
Edmundo Apodaca
Gary Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Great customer service, same day appointment!! David listened to what I needed and recommended the best solution and was done in no time. Precision will be the only garage door service company I will ever call.
Terry l Mcdowell
David Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I was very happy with the professionalism of the company. Shane Clark was very knowledgeable in his job and explained to me everything that was going on with my garage. What a difference from my old one! I am one very pleased Veteran! Will definitely pass the word around. .
Liz Sanchez
Ryan Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
Technician:
Review:

David was amazing! I have two really old single vehicle wood garage doors. He assessed the situation and gave me thorough feedback on each of my options. He was willing to complete service/products for whichever option I chose. I knew I needed to get new doors, and that's the option I chose. There isn't enough room in this comment area to mention all the things David helped me to get situated for the new doors installation (including helping me move my cars and current garage door operator boxes to fit my situation). I HIGHLY RECOMMEND David and Precision Overhead Garage Door Service. I called them because my parents previously received this company's amazing service! Their people, service and products are the absolute best!
Kevin Johnson
A Response from: Erica

Thank you for such a rave review! It i great to hear how our team goes above and beyond to make a difference in our customers' day.

David Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Surprised at how quick my appointment was after a Holiday weekend. Made appt on Tuesday morning and Lorenzo Herrera appeared on time at 2 pm and completed the repair by 3:30 including programming one auto and setting up a new remote unit. Keep up the good work.......
Mike Hamm
Lorenzo Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

My technician was Lorenzo and he was very thorough and professional, as well as efficient, in his work. He took the time to explain to me about the likely sources of problems with the door and remedied them. Also he installed a new bottom seal. I am very pleased and would recommend him and the company.
Kathryn Morris
Lorenzo Service Provided:
Garage Door Repair
Technician:
Review:

Did a great job. very professional attitude. Thanks
Anthony Baca
Ryan Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Great and thorough. Sevice tech went through everything and very professional.
Steven Rodgers
David Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

I purchased a garage door tune-up service through Angie's List after calling Precision Door Service on a Saturday morning. Service was scheduled for that afternoon. Lorenzo, the certified sales technician, was very professional and thorough. During his detailed inspection of the garage door, my husband and I agreed that it would be best to replace the garage door opener, rollers, torsion cables, drums, bearing plates, torsion tube, etc. Lorenzo was able to do that right away. After completing the installation, he inspected everything and showed us how to operate the new opener. He even made sure I could open and close the door manually without any trouble.
Patrice White
Lorenzo Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

David was very knowledgeable, professional and honest. Did a great job. Very pleased
John Martinez
David Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

The spring on my garage door broke on Saturday evening. I called to make an appointment Sunday morning and was scheduled for that afternoon - he was at my house before the scheduled time, which is great! I was given repair options and the tech explained everything I needed. Repairs were completed in less than an hour. If we ever need repair work on our garage door again, we'll definitely be calling Precision Door Service!
Megan Harmeyer
Gary Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Great service and personnel. Gave a clear analysis of problem and fully explained the repair and how to use new opener after installation. Fully satisfied, recommend to all interested parties.
William McManus
Gary Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
Technician:
Review:

We would like to thank Lorenzo for the great work he did on our garage door. He was courteous, informative, and a true professional. This is the second time we have used Precision Doors since we moved into our new house and we will continue to use this company because of Lorenzo. Therefore, this is a 5 star rating for Precision Door and Lorenzo the technician. Thank you so much.
Carlos Fabela
Lorenzo Service Provided:
Garage Door Repair
Technician:
Review:

I called on a Sunday 4/30/17 and actually got a real person!! That's the first plus+. Second, I had an appointment scheduled in minutes and got a online confirmation for the next day 5/1/17. My appoint was at 4:00pm but I told the representative to call me if they could get here sooner. The representative (David) called me at 12:00pm and said he could be at my home in a hour if that was ok. he should up when promised, was clean, very professional, reviewed all the work necessary and completed putting on new springs and a control for garage door in less than a hour.... One Very Happy customer here... who would recommend Precision to you all!!
Jeff Thomas
David Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Our technician Gary was very professional. He arrived on time and was very specific as to what the problem was and how he will fix it. Gary did the work and explained entirely what he replaced. The door is working like new again. Thanks Gary!!!
Nick Carrera
Gary Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

David was great explained what was wrong and fixed the problem, very satisfied.
William Hinds
David Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Great job. Professional staff and great technicians. I would definitely recommend Precision garage door to all of my friends and I would certainly use them again. Thanks again Ryan you did a fantastic job
Corie Robinson
Ryan Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

I am a repeat customer for a reason. The timeliness and quality of service is top notch with Precision Door. Lorenzo was very professional and very personable at the same time. I strongly recommend them to you!!!!
Ernest Brown
Lorenzo Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

When I was having problems with my garage door I had called several places. I found Precision to be helpful and when the technician came over he wasnt pushing me for a sale. This I really liked. He took the time to explain everything and what I could afford was within my budget. Then the 2 services men came out to put the new door up and before I knew it they were done and everything cleaned up. They all get a 5+ rating from me and I will tell my friends about this company. Thank you so much.
Rose Williams
Gary Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Technician was very professional and on time.
Erma Pennington
Lorenzo Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

We purchased the recommended product by our technician David, who explained our options thoroughly. David did an exceptional job, was very professional and worked very cleanly. He explained everything thoroughly at completion and left our home link systems on both cars programmed and functioning. David did an excellent job and we would recommend him to anyone.
John Ortiz
David Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Yesterday, late afternoon, my garage door failed to open. Upon checking further I noticed the Garage Door Spring had snapped. I immediately went to the Web to check on Garage Door Repair companies. After a thorough search, I found Precision to offer the best Service and Warranty. I called them yesterday evening and received a prompt response. I explained the situation and Precision set up a service call for today, between 10AM and 12 Noon and that Gary would be calling. Well Gary called early and came early. He was friendly knowledgeable and explained in detail what had to be done. Well, he did an excellent job and from that experience I would have no problem recommending Precision for any garage door repair or even installing a new garage door. So....Thank you GARY! and thank you PRECISION!...
Jim Truscio
Gary Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Gary did an excellent job. Thank you!
Ted Nguyen
Gary Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Very disappointed with my experience with Precision. I called in and told them exactly what was wrong and what I needed done, but they wouldn't give me a ballpark estimate without sending a tech over. They said the tech would have to evaluate the garage door and that only then could I get an estimate. I had already called several other places and gotten estimates with no issues. Against my better judgement I scheduled an appointment with Precision because they had same day service available and I figured it would be about the same cost as the other places I had gotten estimates from. The tech came over and was very friendly and I told him what the issue was and what I wanted done. The tech looked at it for 2 minutes and agreed with what needed to be done. He then quoted me well over 2X the price of the other quotes I'd received. I was totally shocked and thought he had made a mistake. I asked him to go over what all that price included and he took me through all of the items. Essentially they were tying to up-sell and replace everything (rollers, hinges, bearings, pulleys/cables, and spring). I then asked him for a quote if only the work that was actually needed (broken spring replacement) and he entered it into his tablet and the price was still almost 2X the cost of the other quotes I had gotten. I asked if there was any other cheaper options to be competitive with the other quotes I had gotten and unfortunately there weren't. At this point I said that I was not going to have the work done by Precision and the tech said he understood and that there would still be the service charge for the 10 minute visit. I asked if there was anything he could do to waive the fee since he didn't diagnose anything that I hadn't already told them was wrong and he said that unfortunately he could not do that. So, I paid the fee and got another company to come out and do the repair for much less despite having to pay the service fee to Precision. My advice is to do your research and get several quotes (as one should always do with anything).
Daniel Temer
A Response from: Erica

Thank you for letting us know of your experience. I'm sorry you were not happy with your service with us, but am glad your needs are taken care of Our Customer Service Representatives are not technicians and are not able to determine exact pricing based on each customers' individual descriptions of their issue which is why we quote the service fee upon scheduling the appointment. You agreed to a professional coming to your home for this inspection and estimate. In looking further into this appointment, I see that you have a Torquemaster system, in which case a "broken spring" requires the entire system to be replaced/converted to the much more reliable Torsion System which we provide. We do not carry or service Torquemaster as we do not believe they are a long-term solution. We proposed a lifetime warrantied solution for your door. We are here when you need us and always fix it right. I'm sorry this was not the answer you were looking for, but we appreciate the opportunity to serve your garage door needs.

Lorenzo Service Provided:
Broken Garage Door Spring Repair
Technician:
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