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Read what people are saying
about Precision Garage Door

Precision Garage Door of Albuquerque
has received 40 reviews, averaging 4.02 Stars:
Review:

Your employee arrived on time, was very professional, and he had the garage door repaired in five minutes.
John Mcowen
Ryan Service Provided:
Garage Door Repair
Technician:
Review:

Thank you for the prompt response to our garage repair. The work was done quickly, professionally and to our satisfaction. We can always count on a Precision for good work!
George Carrillo
David Service Provided:
Garage Door Repair
Technician:
Review:

Lorenzo was professional, efficient and quick. In addition to instructing me on the operation of the new garage door opener and acessories, he programmed my SUV to open it.
Richard Montes
Lorenzo Service Provided:
Garage Door Repair
Product:
Opener
Technician:
Review:

The service is prompt and efficient. Would definitely recommend them.
Finley Stubbs
Ryan Service Provided:
Garage Door Repair
Technician:
Review:

Gary was very courteous and knowledgeable about the service he was performing. He showed up on time and completed the work in a timely manner. My only complaint is the price and yes I understand the replacement of the quality parts and life time guarantee. Only time will tell whether this was worth the price. Thanks again for getting our door back in service! Hopefully for many years to come!
Cody Lee
A Response from: Erica

Thank you for your business and your honest feedback. I assure you, you get what you pay for and we are here for you in the future. You purchased the best quality parts and our staff is focused on getting it right You will not be disappointed.

Gary Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

The job was done good by Rudy. Rudy's work is 5 star! I gave 4 star is because of the warranty time. When I called and was told a limited life time warranty, but the receipt was issued that just 90 days warranty for the parts and labor. It's a tremendous difference. Is that true?
Zukun Chen
A Response from: Craig

I want to thank you for the feedback – it gave me an opportunity to review the “Good, Better, Best” estimate that was put together for you by Rudy. Rudy outlined three (3) options during his visit and you selected the Good option which did include a 90-day warranty. The Better option included a 1-year warranty and the Best option included the Limited Lifetime warranty. The reason for the difference in warranty is due to the parts being replaced, or not replaced, and the impact they will have on the overall performance of the door. We appreciate your business and am glad Rudy’s work was 5-star – we are very blessed to have him on our team. If you have any additional questions please do not hesitate to call me.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

The Precision garage door opener I own was malfunctioning, so I called for repairs. It took 2 calls before my message was received by a technician, but once received they took care of my problem. The technician -Rudy - was very courteous and competent. He explained everything to me.
Robert & julie Paul
Service Provided:
Garage Door Opener Repair
Review:

Four stars
Frank and Dianna Amaro
Gary Service Provided:
Garage Door Repair
Technician:
Review:

Lorenzo came out to service our garage door, and he was polite, helpful and straightforward. This would have been a five star rating but for the fact that he left the garage door (and the garage floor) dirtier than when he came - if he had been more thorough in cleaning up after himself (especially given the cost of the service he was providing) this would have been five stars, no question. I really wanted to give four and a half. This is an excellent company, great to do business with and totally reliable.
EDMUND CONNOLLY
A Response from: Erica

Thank you for the feedback. I will pass this on to our team as an important area to keep in mind. I realize it is the details that make us stand out and we aim to do just that!

Lorenzo Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Precision sent out Gary as first. We agreed our broken, dented garage door was not fixable and was oversized. He gave me a quote that reasonable and a time frame over the holidays. Next came the installation team 3 weeks later as stated. They worked hard and finished an hour before they predicted.
Tom Aageson
Ruben Service Provided:
Install Garage Doors
Product:
Garage Doors
Installer:
Review:

Rudy was very friendly, knew what he was doing, and solved a few mysterious problems in short order.
Robert Havlen
Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Gary did a great job and fast response especially for a Sunday. Highly recommend.
Michael Alessi
Gary Service Provided:
Garage Door Repair
Technician:
Review:

Great tech, good work and materials. Expensive and we had to take the minimum service for $360 for two springs. We had a quote from two others for less, but we wanted to work with you based on reputation.
John Kolessar
A Response from: Erica

Thank you for your review and thank you for trusting us with your service. Your decision on purchasing two superior-quality springs will serve you well, especially as they come to you backed with our lifetime warranty. We appreciate your feedback and your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Thanks for your help and the peace of mind warranty, I don't give perfect ratings to any thing because only Jesus Christ was perfect.
Patrick Tye
A Response from: Craig

Fair enough! Thank you for your business and your feedback.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I am the new owner of a house in which there was a sticker from your company. From the time that I called, to the time a technician showed up was very fast and my concern was dealt with promptly! My only regret is that I forgot to ask (and the technician didn't address) the gap in the garage door seal at the bottom of the door (a rubber or plastic piece). I had noticed that there was a significant gap before and another workman had also pointed it out to me, but I didn't have a chance to bring it up to your company. When the wind blows (as it does here in Albuquerque!), a lot of wind comes into the garage. I would still like to have that problem fixed if you contact customers based on these surveys!
Erika Harvey
A Response from: Craig

Thank you for your input! Your technician will be out tomorrow morning to resolve this issue. My apologies that it was missed upon his first visit. Do not hesitate to let us know if you have any other questions or concerns. Best, Erica

Service Provided:
Garage Door Opener Repair
Review:

On time, professional, clean and completed right. Thanks Precision!
Gerard Williams
Gary Service Provided:
Install Garage Doors
Technician:
Review:

The technician did a good job installing the door frame, door rails, and door. However, I was not pleased with the way the rubber seal was kinked due to a wrapping strap during shipment. This kind in the rubber seal creates an air gap between the bottom of the garage door and the floor. The installer said the kink in the rubber seal will go away when the weather warms up. Until the kink goes away or the rubber seal is replaced I do not consider this installation completed in an acceptable manner.
Terri Hinnerichs
A Response from: Craig

Thank you for your input. I apologize for the issue you are having with the creased rubber seal from the packaging. I am assured from our door distributor that this seal will expand with the warmer weather. Please let us know if it doesn't work it's way out and I will order another piece and have it installed at no charge. Best regards. Craig

Craig Service Provided:
Install Garage Doors
Technician:
Review:

The technician explained what he needed to do from start to finish. Cleaned rollers and replaced the broken spring. He worked hard on one of the coldest days of the month. Thank you for getting my garage door fixed.
Kathy Montano
Service Provided:
Broken Garage Door Spring Repair
Review:

Springs were extremely expensive and so was the service charge. We already spent $800 to install the garage opener {and other repairs}. What may have saved the costly parts and labor was the service. Rudy was very helpful.
Isaac Pacheco
A Response from: Craig

Thank you for your business and your honesty. I assure you our springs will outlast your previous ones by up to 3 times the cycles and will be well worth the slightly higher cost. Thank you for trusting us with your garage door needs.

Service Provided:
Broken Garage Door Spring Repair
Review:

I was very impressed with the professionalism of this company and Gary, the technician. I was able to make an appointment on Monday afternoon and by Tuesday morning at 9am the work was done. Gary was very knowledgeable and easy to work with. He showed up on time, a little early even, with a call beforehand. He presented me with a couple of options and I went for the "lifetime warranty" option which made sense for us. My only complaint is that the price was higher than I expected. That said, Gary's work was top notch and the equipment (new springs, rollers and main bearing wheels) was a clear upgrade from what was there when we bought the house. One other small complaint was that I had to call three times before I could get through - the first two times I was hung up on. I understand that the company has just put in a new phone system so some minor problems are understandable. It was nice to receive an appointment confirmation via email, and also a clear invoice for the services, via email right after the service was completed. Nice company to deal with.
Karl Winkler
A Response from: Craig

Thank you for your thorough review and your honesty. I trust you will be very happy with the results. Thank you for your business!

Gary Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

I didn't see your advertisement but I did see your ratings on Angie's List. Your company preformed a safety check and repairs needed. The price was reasonable and the service excellent.
Mary Mccann
Craig Service Provided:
Garage Door Repair
Technician:
Review:

Rudy was excellent! Magan was not very patient when I called.
Pamela Ho
A Response from: Craig

Thank you for your reply and for your business. I apologize for your experience when calling in and I will make sure our Customer Service staff is aware of ways we can always improve as customer satisfaction is our number one goal.

Service Provided:
Broken Garage Door Spring Repair
Review:

Arrived on time, courteous, fast service, knowledgeable. The job installation of a rubber seal on a two car garage door was physically too big to be handled by one person, and the owner, an elderly person who is not too strong, had to help to pull the seal through.
LOUIS SINOFF
A Response from: Craig

Thank you for your willingness to help! The special rodent guard you had installed generally requires a new track, but in an effort to save you that cost Gary worked to make the existing track work, although difficult. Thank you for your business.

Gary Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

I was very happy with the service provided. Thank you again for the quick response.
wanda johnston
Gary Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

I have an oversized double garage door with massive torsion springs. I found Precision while trying to compare repair companies. The reviews were positive and I needed it fixed asap. The serviceman arrived within 3 hours of the call and replaced the springs within the hour. Kind, courteous and efficient. My only issue was when the bill was paid my coupon was not applied. Will use again.
Karen Offutt
A Response from: Craig

Thank you for your review. My apologies for overlooking the coupon you mentioned upon calling in. I'll be happy to credit you for this once I receive your coupon with Max' paperwork or if you can scan/mail/email it to me that would be great.

Service Provided:
Broken Garage Door Spring Repair
Review:

Max was wonderful. I have, however, had to call them back out as the door still is not opening properly.
Bonnie Ortgiesen
A Response from: Craig

I'm sorry that your opener needed adjusting, but am glad it was taken care of in a timely manner.

Service Provided:
Garage Door Opener Repair
Review:

The service was excellent. The guy who came to my house was friendly and knowledgeable. He was selling garage door repairs, but he didn't pressure me to buy more than I wanted. But he was selling a package, which left me feeling uneasy. Also, the reason I give this four stars, when I would typically give it five, is that what I paid was at least twice as much as the person on the phone quoted me beforehand I made an appointment. I think I have a good door, in good operating order, which will last a good long while. I bought the basic package because I had trouble with this door just a couple years ago, but the difference between the quote and what the guy at my house asked, and the fact that he was presenting packages to me left me with some serious misgivings.
Robert Covelli
A Response from: Craig

Thank you for taking time to tell us of your experience and for your honesty. We offer packages to make the choice easier for the customer. It is good to hear how these offers come across to our customers and I am sorry to hear that you were at all uneasy. I thank you for your business and I am confident that the product and services you received will be well worth it. Thanks again! Erica

Gary Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Gary, as always very professional, knowledgeable and friendly. Great representative of your company.
MARK PIKE
Gary Service Provided:
Garage Door Opener Repair
Technician:
Review:

Max was courteous, skilled and professional. Yellow pages ad features that drew us to Precision were: - locally owned and operated - all major brands - same day repair, no waiting on parts - senior discount - broken spring specialists
Micheal Hannah
Service Provided:
Broken Garage Door Spring Repair
Review:

Called at 7:30am and was able to get tech here shortly after 10 am. Appreciated the short time frame as I was unable to get my car out of the garage(I have a heavy garage door). Springs and rollers replaced within 1 1/2 hours.
Beverly Girard
Service Provided:
Broken Garage Door Spring Repair
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