We actually use our garage as a garage, so when our opener broke on a Friday night, I was concerned that it would be out of commission for a while. I called Precision at 10pm on Friday and was able to schedule an appointment for 1pm the next day. Our technician, Ryan, arrived on time and was able to troubleshoot the issue very quickly. The motor on our opener had failed so Ryan started to install a new opener. He also mentioned that our springs were at the end of life and that I should consider having them replaced. After doing some independent research I agreed, so Ryan replaced them as well. The entire installation took less than 3 hours and we are very satisfied with the results. The new opener operates much better than our previous Genie that was 10 years old. I had one little hiccup trying to program the new opener to my Chevy Silverado universal remote, but Gary, another one of Precision's great Techs was able to help me get it working.

- Bert Beaton

I was happy to see a company that treated me with respect and followed through with every detail they explained. I am a young consumer but I will call Precision for all my Garage needs going forward. I plan on finishing college in a couple of years and purchasing my first home. I can count on you guys to be there for me. Gratitude from a UNM Student.

- Joseph Barela

Thanks for taking time to let us know of your experience. Great job making and accomplishing your education and financial goals! Best of luck in the future -- we'll be happy to serve you with your future garage door needs.

Very knowledgeable, respectful, quick ,efficient and courteous.

- Pat Montano

The job was done efficiently and quickly.

- Ada Rippberger

Excellent service and technician. Very pleased to get service same day on a weekend. Technician was friendly and very competent. We will definitely continue to use this company

- Carol Nimick

David was very knowledgeable and explained all the needed repairs clearly and quickly. He is outstanding and I highly recommend him.

- Zane Reeves

David is great. Saw real options to repair my door. House was 20+ yrs old and although I was at first a little surprised at the price, after seeing the results and knowing I now have a lifetime warranty, I realized it was totally worth it.

- Paul Cox

The service was excellent. Lorenzo is knowledgeable, courteous, friendly and most helpful. All was done efficiently, and the door is working perfectly. Thanks.

- Charles Brown

Excellent service!

- Robert and wendy Kaplar

Needed it repaired tonight. Got the job done soon and well.

- Ted Hamby

Gary is a great guy!

- Rosyln Shaw

Spring broke at 10AM,Christmas Eve. Went to internet and saw Precision offering same day repair. Technician was at my home about 1230PM. Had it repaired in about an hour. Great service!

- Ronald Casleton

Gary replaced our opener earlier this year in Placitas. Excellent job. Very professional. Completely satisfied. David on 12/21/16 replaced a defective bracket at another home we own on the west side in about 15 minutes. These guys are fast, efficient and really good!

- Allan Taylor

Gary Lang did more than a great job on our garage doors. He was courteous; he answered all questions and addressed our concerns; and he knew what he was talking about--and he had a good sense of humour. What more could we ask for?

- Dr. Joseph Martinez and Dr. Nancy Martinez

On a Sunday morning, we had a broken spring and obviously could not get the door open. Our door had previously also gotten to be pretty noisy. We called Precision and they promptly scheduled service, within 2 hours of our call. Although it was a Sunday, there was no additional upcharge or difficultly getting service. Gary came out, was professional, competent and efficient. My garage door works perfectly now and is really quiet (I decided to get the service that provided the lifetime warranty). I have used Precision multiple times and have been completely satisfied each time. If I have any other issues, I will certainly call Precision for help, as well as, recommend them to my friends and neighbors.

- Joselyne & David Gallegos

I called on a Friday afternoon to see when I could get service. To my surprise I was immediately offered a Saturday morning appointment. The technician showed up promptly and did an excellent job. I really appreciated getting all the different estimates for repairs versus replacement. The work was done quickly and efficiently and my garage door opener is working great now. It was wonderful to get such prompt and excellent service.

- Amy Bechtel

Called in advance and arrived within the window. Pleasant technician and door working much better

- Kathy Penttila

Ryan was great. Earlier than expected and was real quick with repairs. Very polite. I would recommend to anyone.

- Kristi

Our service: Broken spring repair plus the "best" list of replacing parts. This was major maintenance for all of the moving parts of the garage door. Gary did excellent work. He was knowledgeable, fast, efficient, and thorough. You have our business with respect to garage door services. Our rating: Definitely 5 Star. Chris Bauer

- Joan & Chris Bauer

Super fast, professional service. Thanks

- John and patty Dougherty

David did a very good job and after a week everything is functioning terrific, thank you for good and immedate service. Mike Jennings

- Mike Jennings

David was my service technician and he was wonderful. He called prior to his arrival and, through no fault of his own, was given the wrong address to my home. I had sold that property years ago. It was entirely the fault of the CSR I spoke with to arrange my appointment. She did not confirm the address, did not understand the purpose of my request, even though I repeated it more than once and had her repeat it. I was VERY dissatisfied with her attitude, rushing through my call, not paying attention to my need. The tape of my call needs to be reviewed by her supervisor and how she dealt with this call. Being in customer service for over 20 years, I know the first call by a customer is as important as the service provided by the technician. David, thinking he was close to my home, found out he was clear on the other side of town! After explaining to David the issues of my initial call, he said he would speak with his supervisor. As for David, he was great. I explained what I wanted and needed and he understood and got to work promptly. Before starting, David went over the charges and made sure I understood the work that was being performed. He was professional, friendly and did a thorough job on what I requested. David is a great asset as an employee to your company and I hope he is recognized for his overall professionalism.

- Denise Staff

Denise, Thank you for taking the time to send us this review. From being in customer service yourself you know that feedback is a gift not often given and many times not well received. I truly appreciate you sending this so we can improve upon our processes. I will be reviewing this call with the CSR’s supervisor and making improvements. I am glad things went much better with David than the call center and that he was able to take care of what you needed. We are very fortunate that David is part of our team and will also be sharing this note with him too. Again, thank you and have a great week.

I wouldn't use any other company for my garage door needs.

- Don Miller

Lorenzo did a superb job. He let me know what was needed. He was friendly, honest and works very efficiently. I would definitely recommend him to anyone.

- Jeff Cotter

Not impressed with on site customer service experience. Service tech was cocky, and would talk over me, not allowing me to explain. Was charged for service call on what I believe is a warranty service claim.

- Jim Edison

Thank you for bringing this to our attention. We appreciate your business and have looked over the technician notes and see that the issue at hand was not caused by our product or installation, therefore is not covered under warranty. However, attitude and respect are a high priority and that will be addressed.

Thank you for your promptness. I was given a complete choice of repair options regarding my garage door. Appreciated the time repair technician spent going over all processes

- Vincent Panzarella

Great service and professionalism. Lorenzo answered all our questions with patience and courtesy.

- Scott Aaron

At I thought Precision was close by and I could get faster service. As it turned out all garage door services were about the same. What really sold me was David, your service person. David was polite and easy to get to know from the beginning. He assessed the problem immediately and gave me viable options. He was not pushy and gave me plenty of time to make up my mind. I have had other garage door services before and liked precision best. David worked hard to get back and install the opener the next day. He is a valuable employee. I say this is a five star operation.

- Charlotte Mullins

Thank you for letting us know, that really means a lot. We strive for 5-Star service.

5

- Greg Arrants

I needed a new garage door opener with a key pad and security ????. David called before my appointed time, showed up early, explained everything in detail and gave me options for what I needed. The installation was done quickly (less than an hour) and I'm very happy with the product.

- Sherry Ward