Read what people are saying
about Precision Garage Door in:

Our garage door spring broke and I found Precision online, looking at their reviews and that they were part of Angie's List I had them come. Rudy attempted to sell me a package which was 50% more than just replacing the springs. Come to find out these other parts, beyond the new springs were absolutely not needed. In fact, they were only 4-5 years old. He even wrote on our invoice the wheels and bearings were "completely shot". This was completely false. I also found from other friends that the price of their springs were twice as much as any other company in town. They were nice, on time, but don't trust them. Do more homework about pricing and what services you need prior to getting them to repair your garage.

- Sara Robbins

Thank you for taking the time to send us a review. You sound like a person who does their homework and based on the information you found on our website and Angie’s list, you could see that we have had the good fortune to work with several of your Albuquerque neighbors and have continually provided top quality service. The mechanical parts of a door all have a similar life span (springs, bearings, wheels) and when one item fails it is likely the other items are not far behind (similar to brakes on a car). Our philosophy is not one of performing “bandaids” or using inferior parts. This is why our solution may, at times, be higher in price and why our trademark slogan is “We Fix Doors Right." In making sure our customers have all the information necessary for garage door maintenance, we often times offer our customers an option to purchase the overhaul and with the overhaul provide a lifetime warranty. No other company is able or willing to stand behind their work like we do. However, it always remains the customer’s decision as to what work we ultimately perform for them. Finally, our springs are rated at 30,000 - 60,000 cycles, while most of our competitor’s springs are rated at only 10,000 – 12,000. The price you paid for the springs was certainly not twice the price, installed, of your neighbors if they used a reputable garage door company that is associated with the International Door Association. Most customers based on this data will choose to go with a slightly higher priced spring, knowing that it will last 3-5 times longer than the ordinary springs. Plus,for any reason should it fail, we will come out at no additional expense and fix it. Thank you again for the opportunity to service your door and I trust this explanation helps you to know you why many of our customers will not again have to worry about whether their garage door will work when they need it!

Very knowledgeable, informative and overall outstanding. The only company to call for great service

- Judy P.

Wow! Very professional and knowledgeable! Thank you for the GREAT service!

- Heidi D.

I appreciated the same day service, and the technician was very professional and did a great job. The price of the bill however was way high. I have had springs repaired before at substantially lower prices. If I should need service again at this house or another I will go with another company just due to price.

- John Dye

Thank you for reviewing our business. I am sorry to hear that you are not confident in the value of the premium parts and service you received. I am not sure how long ago you replaced your previous springs, but I assure you, these will outlast their 5-year warranty. You received two PDS torsion springs which are rated for 59,000 cycles whereas other companies' springs are rated for 18,000 cycles. The center bearing you purchased from us is 11 gauge zinc plated steel whereas other companies typically use a thinner, 12 gauge adjustable bearing plate. For more information, give us a call or see http://garagedoorsalbuquerque.com/garagedoor-spring-repair.php I thank you for your business and trust that you will be pleased with the quality parts and service that Gary has provided. Erica

Gave us exactly what we NEEDED, no more, no less. Gave us options and let us know what we might need in the future. Will suggest Precision to our friends and neighbors.

- L. Jackson

He arrived early and gave me options. He gave great service. A big help.

- John T.

The technician was great about explaining the problem and how to solve. He was knowledgeable and courteous. Also, he got the work done quickly.

- David H.

Thank you!

- Leah M.

Fast, excellent service. Professionally done. Great customer service.

- Fred Hodgson

These guys are really slick and water tight. Nothing is left to chance. They got here same day (on a weekend), on time, and fixed the thing. If only the cable company worked like this.

- Barton & Angie Smith

Outstanding Sunday service! Very professional.

- Barton, S.

Great service by friendly and professional staff. Dependable and showed up when they said they would. Explained situation thoroughly and gave options. Very satisfied with these folks. Great job!

- Lucy Baca

Excellent service from Trevor McCloskey. We are very pleased with his service and the new garage door.

- James W.

Trevor the technician identified and introduced himself upon arrival and the vehicle was clearly identified as Precison garage door service and installation. I had minor maintenance performed and I believe it was called a lube n tune. The service was quite thorough as I witnessed the inspection of both door and opener, lubrication of necessary parts and a quick service on the opener to quiet it down considerably. Trevor took the time to educate me on specific products he used for lubrication and discussed possible future maintenance activities for me to consider to prolong the life of both door and opener. He discussed the company philosophy with respect to customer service and identified the major components of both my door and opener and provided comparisons to local competitor's products with a fair and objective bias. I am overall very satisfied with my selection of provider and will continue using them in the future.

- Darren Wilkins

Trevor was very helpful, did not pressure me into additional work, but explained why necessary. I am very pleased.

- June A.

Service man arrived on time and completed the requested service in a timely manner. The service was excellent.

- CAROL ALLEN

Thank you Gary!

- Jackie S.

Excellence was expected, and I got it.

- Beverly H.

Excellent service

- Robert K.

Gary installed perfectly in bitter cold and wind! Interesting, capable, competent. A+ in all areas. Thank you.

- Margaret S.

Trevor is an outstanding technical professional. His knowledge of his trade is really apparent and his customer relations skills are outstanding. I would highly recommend his services.

- D.A. Trujillo

Gary was friendly, helpful and extremely professional. Obvious he takes great pride in his work.

- James D.

Gary - quick, knowledgeable and friendly. I though it was a little pricey.

- Gail F.

Precision technician showed up on time and performed a great service. He also lubricated my garage door rails which was in need.

- Silvio Menezes

OMG! Awesome service! Very professional. Wouldn't call anyone else!! Wow!

- Lucy B.

Great work, thank you

- Marlys C.

Fantastic customer service! Corrected our unit's problems with a new unit. Prompt and professional.

- Melissa F.

Gary was very helpful and explained everything to us.

- Kenneth N.

Excellent service!

- Sherry W.

Gary is very professional and knows his business! He is very thorough and does a great job. He's also a very nice person.

- Michelle, M.