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Ryan Gray provided prompt, professional and friendly service. Give that man a raise!!!

- James Martinez

I discovered I had a broken torsion spring. I called Precision on Sunday night. I actually got a real person on the phone - on Sunday night. She was very courteous and efficient. She set me up for an appointment on Monday, the next day. She explained the service charge. We are about 50 miles from the company. She answered all my questions. I also used their chat service on their website and got immediate response to my additional questions. Monday Rudy called about 30 minutes before his scheduled appointment time (a 2 hour window). He arrived about 5 minutes before the early part of the 2 hour range). He examined the garage door and lift, and although it was easy to see the broken spring, he listened intently and patiently to my explanations and questions. After he checked everything out he gave me 3 options with quotes, and explained all the details and answered all of my questions. ( 3 options - 1) get the door working (would have to replace springs, and 90 day warranty) - 2) replace springs and one or 2 bearings - 1 year warranty, 3) complete overhaul of all moving parts (all bearings, new springs, new rollers, lubricate and checkout everything with lifetime warranty ). I chose the complete overhaul and am glad I did, the garage door and everything but the lift is 20 years old. Rudy then asked me to move my car out of the garage so he could get to work. (we had been away for about 1 month and the car had been sitting idle in the garage - of course it wouldn't start). Rudy helped me get the car started, and we got it out of the garage, so Rudy to get to work. In less than 40 minutes, Rudy was finished, and we went over what he did. He explained everything in detail. He had to fix some of the brackets and hinges on the door, he had to move the shaft over, so the new bearings would sit on smooth part of shaft. He also checked out all remotes ( I had one the wouldn't program, which he fixed and explained to me what needed to be done), and the keypad. The door now moves smoothly and quietly. And I have a lifetime transferrable warranty on all moving parts, except the opener which had been replaced recently. I would definitely use Precision Garage Door again, and will highly recommend to all friends and neighbors!!! Rudy was great.

- Paul Leo

Thank you for such a thorough review. We appreciate your business as well as your feedback.

Was VERY grateful that your company (and Gary Lang!) could so quickly respond (within 2 hours) to my 2-car garage door's broken spring (because both cars were trapped inside and the door can not be lifted by an individual!). Other companies I called (before yours) were promising to be here in several days. Gary L did a superb job. My springs have been replaced at least 2-3 time in the past 20+ years (heavy door!). But, I don't think the door ever has worked so effortlessly as Gary's work! It wasn't the "cheapest" work ever, but worth it. Thanks. GB

- Gary Boyle

Service was fantastic- on time, quick repair!

- Caryn Hansen

10 Stars for Lorenzo--he was there on a weekend 2 hours after I telephoned with a stuck, broken door. He was professional, friendly and finished the job very quickly. I was quite impressed with the service--and now my door moves and does not squeak! I will definitely recommend him and Precision to all my neighbors.

- Kathleen Adams

Rudy drove up from Albuquerque to provide an Angie's List Inspection, Roller replacement and tune/up and Lube to my 80's generation Raynor door opener... and got it fixed and running smoothly! Plus, he is a super-nice guy who is helpful in really explaining what was amiss. I highly recommend Rudy and Precision for your garage door needs! Much Thanks

- Steve Serr

The technician Lorenzo was indeed courteous, good natured, professional and arrived as scheduled. Service personnel such as Mr. Herrera are definitely an asset to your business. Advertising "same day service, drug tested employees and background checked employees" won the day.

- Edgar Sorrells-Adewale

Rudy was polite, professional, efficient, good-humored. Everything was fine. Give him a raise.

- Michael Johnson

Thanks for letting us know!

Five stars are not enough--prompt (even early!), polite, knowledgeable and explained everything to us. The technician was Gary Lang, Santa Fe. He deserves a promotion. He replaced the springs and aligned the door and added weather seal to the bottom.

- Paul Hodapp

Gary the technician was prompt, personable, professional, and very knowledgable. I would highly recommend him to anyone.

- Un Rutherford

I would rate this service at 4.5 stars because apparently the office person taking the call failed to inform the technician that I needed a rodent guard installed ( I explained to her that I needed the weather stripping on the bottom of the garage door to be "mouse proof") and she quoted an incorrect price. As a result, a technician came without appropriate material and had to reschedule service for next day. Both technicians ware excellent: called half an hour before showing up, came exactly on time, did the job quickly and left me confident that it was well done

- Elizabeth Sinoff

My apologies for the misunderstanding with our customer service representative on the phone. Thank you for letting us know; this helps us address and prevent this from happening to others in the future.

Ryan was professional in all ways. We cannot imagine better service or a better product and follow-up. We strongly recommend Precision. Other businesses would do well to follow their model, competence, and ethics. Thank you for making a complex process seem effortless. Kevin & Jana

- Kevin and jana Oliver

These people are pros. Lorenzo was so easy to understand and just a delight. Terrific people on phone and the tech, Lorenzo was wonderful! On time and willing to come sooner than any of the other 2 I had contacted.

- Mary Thomas

Lorenzo provided excellent service. He was very courteous and professional and the needed work was performed efficiently.

- Laurie West

I did a very stupid thing and backed into my garage door when it was half was up. It broke my back car window and knocked the door off the track. It trapped my car in the garage. I called Precision at about 4:30pm and explained the situation. They managed to get someone to my home in Santa Fe before 6pm. What great service! The technician was very nice and managed to get the door working so I could get my car out of the garage. He even helped me put plastic over the broken back window. He made sure the garage door opener was disconnected and ordered a new door. I told him I had problems with mice invading the garage so he ordered the new door with rodent guard. The technicians who came to install the door were equally nice, professional and made sure that the outdoor keypad and my garage door openers were working on the new door. I am very pleased with the professionalism, service and promptness of this company. Use them and you will be satisfied.

- Kathleen Camborde

Ryan was great. He arrived on time and fully explained the need for us to replace our damaged garage door. He patiently was able to lower our door to a secure position until the new one arrives. We look forward to the installation. Great customer service from beginning to end.

- Kevin and jana Oliver

***** I would like to thank Rudy at Precision for his prompt, courteous and professional service.

- Paul Reinwald

Gary asked what concerned me about the existing system. He reviewed the system and explained improvement options and cost. He did the work quickly and I am very pleased with the new opener. I have all of the features I was looking for and more. The system is quiet and efficient.

- Linda Ferro

Ryan was very professional and friendly. He fixed our garage door, basically reinstalled it, efficiently and it now works perfectly. Thanks!

- Glenda Deyloff

Called Precision late in the afternoon and they were able to get a technician to my home within a few hours. Great Service. The technician was very pleasant and helpful. He got my garage door closed and helped me get my car started. I am looking forward to working with them on my new garage door installation. They had good recommendations for keeping out rodents with a minor addition to the new door. I wish more companies in New Mexico were as reliable and nice as Precision.

- Kathleen Camborde

Very pleased. Fast response; expert analysis of the problem; and expedient replacement of broken spring.

- Gerald Willoughby

Gary was here to fix my garage door. He did an excellent job. 5 stars Eleanor

- Eleanor Brenner

Lorenzo was very professional and explained all the features of this new product to my satisfaction. Please continue to employ such fine technicians. Five stars with a super job.

- Terry Vermillion

I would use Precision again. They followed up when needed and were always pleasant and informative.

- Kenneth Howard

Lorenzo installed a new garage door opener etc. He was a very respectful young man and did a wonderful job. I had seen your ad in the phone book and you had 7 day service! We were very pleased with the fast response!

- Joann Magyar

Rudy was my technician and he was excellent. Called ahead because he could come early. Arrived at time specified. Diagnosed quickly, gave recommendation and then installed fast. Gave good clear instructions. A 10.

- Tom Jensen

I am very happy with the excellent service from Precision Door Service. The technician was here on time and after looking at the garage door, quickly explained the problem. He did a great job repairing the garage door and it now works better than new!

- Anne Hallman

Fast, professional. Ryan was a terrific service person. Perhaps we could have done it for less but the guarantee helped.

- Katherine Toll

Lorenzo did a great job investigating the issues with our garage door. His explanation was simple and easy to understand. He installed everything perfectly and we're very happy with the results. Definitely recommend him and the company.

- Richard White

Rudy was great. Really enjoyed doing the work for us and knew what he was doing. Craig was all over our project and kept in touch with us to make sure that we were being taken care of. Precision is one of the best companies that I have ever done business with. I wish that other organizations were as good.

- RICK PETERS