5 stars. Outstanding service.

- Paul Lindberg

The technician that came to our home explained every thing he was doing and what he was repairing . He had a very pleasant personality . Would highly recommend this company.

- Daniel Lobato

I am the new owner of a house in which there was a sticker from your company. From the time that I called, to the time a technician showed up was very fast and my concern was dealt with promptly! My only regret is that I forgot to ask (and the technician didn't address) the gap in the garage door seal at the bottom of the door (a rubber or plastic piece). I had noticed that there was a significant gap before and another workman had also pointed it out to me, but I didn't have a chance to bring it up to your company. When the wind blows (as it does here in Albuquerque!), a lot of wind comes into the garage. I would still like to have that problem fixed if you contact customers based on these surveys!

- Erika Harvey

Thank you for your input! Your technician will be out tomorrow morning to resolve this issue. My apologies that it was missed upon his first visit. Do not hesitate to let us know if you have any other questions or concerns. Best, Erica

Rudy came here for follow-up on some work he did two months ago, quickly figured out the problem and fixed it no charge. He's a very pleasant man, easy to work with, and I will be glad to recommend him and Precision to anyone needing garage door work.

- Father Webber

Thank you for your quick service.I enjoyed dealing with Rudy. He is a very capable tech and did the repair in a professional and timely manner. I could see he is well trained and very competent in his job. I will use Precision again. Thank you!

- Charles Blanton

Thank you Charles for your honest opinion on our company and our staff. We are pleased that you are satisfied with your experience and look forward to doing business again in the future.

Efficient,in and out in twenty minutes. I will use again.

- Raymond Stell

The company did a great job and was incredibly quick to respond. Technician was excellent, prompt, and considerate. He did a wonderful job.

- Jeffrey Fahl

The garage door was installed in May of last year by your company. Exceptional service always. The repairman was on time and had the job done in 10 minutes. The only complaint I have is that the repair cost me. $250.00. I found that a little excessive.

- Judy Buckner

Thank you for your review and I apologize that our pricing seemed a little excessive. The amount you were charged for the off-drum / crash charge, along with our trip charge, are both standard price sheet charges. We have these standard priced items on a laminated price list so we can show this to our customers - giving them the knowledge these are in fact standard prices. A door in the condition that your door was in when our technician arrived, requires that the technician take all remaining tension of the torsion springs, re-set the entire torsion system and rewind the torsion cable around the drum(s), and then rewind the torsion springs and re-balance the door. These steps are dangerous given the tension in the springs and requires both the necessary experience and correct tools to accomplish safely and with lasting results. Again, thank you for your feedback and I hope the explanation above has been helpful.

The technician did a great job. He was professional, courteous, and clearly explained how to operate the system that was installed. I recommend Precision Garage Door of Albuquerque without hesitation.

- Robert and wendy Kaplar

Thank you for such a thorough and detailed review. I am pleased to hear you are happy with the entire process and hope you will not hesitate to call with any future garage door needs you may have.

Rudy did a nice job. Much appreciated.

- John Heard

Thanks for you prompt attention and professional service. Your quick attention and travel to Los Lunas is very much appreciated.

- Tom Stromei

Any time your schedule is compromised because of a breakdown, the stress level runs extremely high. Called Precision, and pretty much within the hour, a smiling, cordial, nice guy greeted me at the door, and assured me he's done hundreds of fixes. The moment he got to work, I witnessed a highly professional craftsman. The repair was completed in a timely fashion, and although the price was more than I expected, the lifetime guarantee gave me the peace of mind. Call Precision, and Rudy is highly recommended!!

- Mike Wild

Afraid we would need a new door, we were delighted with the options Rudy gave us. He was great and we are very, very pleased with the service.

- Rena Paradis

Thank you so much for the garage door repair, I thought it was a little too much for fixing a spring but I guess those are your prices. Rudy did explain why it cost as much as it did. He did a great job in putting in a new spring. If someone would ask me if Precision is a good place to call for repairs I would say yes they do good work, and most of all I felt very safe with Rudy and the company. Thank You Addie

- Addie Rivard

Rudy did an excellent job revamping our garage door. He was efficient and very professional. I also very much appreciated his knowledge and helpful pointers on taking care of our garage door system.

- Rachael Schena

The service was excellent, and Rudy was quick, friendly, and professional! If I was reviewing his performance alone I'd definitely give a 5 star rating. However, my complaint is with the mark up on parts, while I understand you are a business and need to make money, $189.95 for rollers seems extreme. I looked them up after the fact, and the most expensive set I could find on-line was $59.99, with most sets being in the $20 range.

- Sandie Ethier

Thank you for your honesty. I'd just like to assure you that our rollers are definitely superior to others' as they are truly no-maintenance since they are made of a very durable nylon and are protected with a specialized dust cap to avoid needing lubrication as others do. Also, our price includes the speedy, professional installation your received and a lifetime guarantee. We will be at your service to help out with any problems you may have with them in the future. I thank you for your business and your feedback.

I expected a tuneup, not just a grease job and a sales pitch to buy a $500 opener. I can grease it myself.

- Andrea Morris

I am sorry that you were disappointed in your service! You purchased our Lube and Tune Special which in part includes lubrication of your door and opener parts with our lithium-based lubricant. This is advisable annually to maintain reliable, quiet operation and safety. However, also included was our 25-point garage door safety inspection (page 3 of your invoice) consisting of inspecting and servicing tracks, rails, checking nuts bolts and replacing any that are missing if necessary, inspection and advice on springs, cables, pulleys, center bearings, drums, torsion bar, jamb and flag brackets, hinges, general panel condition, opener, gear and sprocket assembly, weather seal, bottom rubber, wall button and remotes. We offer this service to ensure that your entire system is working optimally. Any findings or recommendations our technicians report are for your information and consideration and can be purchased additionally as the customer sees fit. Thank you for your business and feedback. Should you decide you would like to have an opener installed, please mention this review for a 15% discount. Best, Erica

Service was fast and thorough. A spring popped late on a Friday night and I needed a full overhaul since all of my door parts were at least 25 years old and showed their age. Rudy, the technician, was excellent. Fast, professional, and very helpful. My door is good as new now. I also appreciated the Saturday service. Highly recommend!!

- DOUG

I feel I was totally taken advantage of! Way too much money for what was done. Will not recommend.

- Mary Batista

Doing a complete overhaul on a garage door can be expensive. When we consider this is the most used entry and exit to our home we often want assurance that all will function correctly. After reviewing the results of the 25-point safety inspection with you, it was decided our technician should perform a complete overhaul based on the condition of your door. This Overhaul included two (2) high cycle springs, Center Bearing, Center Bracket, Left & Right End Brackets with Bearings, Left & Right Drums, Left & Right Torsion Cables, Set of 10 Rollers, Lube-n-Tune, and a Lifetime Guarantee on parts and labor. It is often the case that a complete overhaul makes the most sense as the door hardware has a tendency to wear out at the same rate of cycles (commonly 8,000-10,000 cycles). We can offer our lifetime guarantee based on the fact that Precision Door Service uses a much higher grade of product, often exceeding 60,000-80,000 cycles. It is important to me as the owner of this company that my customer's do not feel taken advantage. I have reviewed the 25-point safety inspection results and believe that the overhaul was the correct course of action by you the homeowner. You can also have peace of mind knowing that should you have any issues with your door in the future we will be here to take care of you based on your warranty.

Rudy was a very polite and knowledgeable technician. I would recommend him to friends and family.

- Bob Mennonna

Ruben was on-time (early), worked hard, and removed all my old junk and installed a beautiful new door in just a few hours. It look lovely, fits tight.... very happy!

- Cheryl Harris

Rudy was courteous, professional -- and on time. Quickly recognizing the problem, he reprogrammed our garage-door opener. It now works fine.

- John Reider

Wonderful, the tech was awesome, professional and fast. He came on Saturday and did extensive work in an hour. He fixed problems we have had since we moved in. Very happy!

- Kerry Kent

This is my second experience with Precision Garage. I specifically asked for them the second time. They are knowledgeable, Friendly (with a capital F), punctual and efficient. I have already told my neighbors about them.

- Sherrill Adams

I had selected Precision previously to replace the motor and track mechanism. Therefore, I called back when I had a broken spring. Erica was absolutely delightful to deal with. To my surprise, a technician was available within a few hours. Gary showed up, we had a couple of laughs together as he prepared his quote, and within an hour all was fixed with no surprises. This is the way business should be conducted.

- Howard Schreyer

The technician explained what he needed to do from start to finish. Cleaned rollers and replaced the broken spring. He worked hard on one of the coldest days of the month. Thank you for getting my garage door fixed.

- Kathy Montano

Found on the internet. Rudy came on time and fixed everything perfectly. He was even able to set the Home-link on my new car which I had trouble doing I would use you guys again in a second-

- DAN FRIEDMAN

First class service prompt and efficent. Valuable information on future use and maintenance. Door was damaged by my error. Fixed and working by expert in minimal time. Thank you. AFC.

- Anthony Cumming

Rudy is a very professional person. He knows garage doors very well. He has a very good attitude and answers all questions without making you feel dumb because you did not know. He arrived within the time frame I was given. He even called ahead to let me know when he will arrive. He made the needed adjustments and in a very timely fashion. If you can get him to take care of your garage door you will not be disappointed in his abilities. If I could give him more than 5 stars I would.

- Laurence Jackson

The cost was a little higher than I was expecting but the service tech did a great job. He was on time, knowledgeable and got the job done quickly. I will definitely recommend to anyone who needs repair to their garage door.

- Brian Jacobs