Rudy seemed very knowledgable. Nice guy.

- Virgil Polk

Rudy was very professional, efficient and polite. He informed us what needed to be repaired and replaced. He did it in a timely manner. Did not expect for service to be provided on a Saturday without paying extra service fee. We would recommend any time.

- Carlos & Dolores Sanchez

Repaired broken torsion spring. Gave us all the options from basic fix to door replacement. On time, fast, good professional job.

- Larry Hindman

Springs were extremely expensive and so was the service charge. We already spent $800 to install the garage opener {and other repairs}. What may have saved the costly parts and labor was the service. Rudy was very helpful.

- Isaac Pacheco

Thank you for your business and your honesty. I assure you our springs will outlast your previous ones by up to 3 times the cycles and will be well worth the slightly higher cost. Thank you for trusting us with your garage door needs.

Rudy did an excellent job in making an old garage door work like a brand new garage door. I will always do business with Precision. Rudy also installed my garage door opener with pride and professionalism.

- Kevin Kelleher

A spring broke in our garage door. We called a company we have used for years and they gave us a price to replace the old door, but they also added about $500 that we would have to build out ONE side of the garage on the outside to accommodate the new door. We couldn't understand that because 16' is a standard garage door. We decided to get a 2nd opinion of the situation. The Precision ad in the phone book was what caught our attention 1st, 2nd was that they could fit into their schedule to come out that same day, 3rd was the young man who came to look at the situation and give us a price on a new door. He was in a very well marked vehicle, he was in a uniform that said who he was and what company he worked for. He did not have to call the office to get a quote for a new door or for other questions he could not answer. He answered all our questions and had a book to show us a picture of the new door as well as he gave us a price then. All that added up to our buying a new garage door. It was installed today by two professionals who worked well together, kept busy until it was installed, the old door ready to haul off and cleaned up after themselves. We will recommend Precision Door Co to any friends and neighbors to meet their needs in a professional manner.

- Bud Forsythe

Immediate same-day service even though Albuquerque to Santa Fe. Work performed on a weekend evening at during-week rates.

- John Harvey

I was very pleased with Precision's service. Their web page is very informative and easy to navigate. I was able to reach a friendly operator after hours to set up an appointment the next day. Technician arrived promptly, he was very personable and professional. He assessed the job and explained my options without the hard sell. He answered all my questions and gave me tips on door maintenance. Job was completed in a timely manner. I have dealt with other door companies in Albuquerque over the last 25 years and have completed/attempeted repairs on my own. I would highly recommend Precision Door Service based on this and my recent experience with them.

- Victor Sandoval

Excellent service. Srvice technician arrived early, and fixed problem immediately. Very friendly, got the job done quickly. Thanks!

- Harlan Lenander

Everything went smoothly. The technician explained everything well and was courteous. We had a new unit put in and it is runs as smooth as "butter"!

- Lucy Soleyn

Precision Garage Doors recently performed warranty work on my door and the services performed from their team, especially technician (Rudy) who serviced my door, with the friendly and professional with the service that you would expect.

- William Rodgers

Dear office, I just spoke Catherine Hine and she was calling to give Rudy a compliment for his hard work. She called in for an emergency call and she was very impressed with his work done and his attitude. She will recommend us to her friends and use us again in the future. Thank you, Marleen, Customer Service

- C. Hine

I feel as though I was taken advantage in February when I was charged $500 when it was obvious that the entire door would need to be replaced at some point in the near future. I wish I had been informed of the parts that were compromising the door at that time. Now I'm getting a new door including the hinges and rollers I paid for in February.

- Cris Vaughan

Kris, Our technician that was out to your house, both in February and again in October, was Rudy. I appreciate your feedback and concern that perhaps we could have identified additional issues in February. I have since reviewed both your February invoice and 25-point inspection, and feel that what we did identify in February Rudy recommended you repair and you did. Our inspection in February did not identify any issues other than those that we repaired – the Garage Door Operator trolley and the rollers. Unfortunately, there is no way in advance to know just when a Torsion Spring is going to break, which is why we were called out now in October. What we repaired in February, and your broken Torsion spring now in October, are two separate and different issues. It was not obvious to our technician, neither in February or now in October, that your door would need replacing. Our recommendation to you now in October is that replacing the main mechanics of your door (springs, bearings, & cables) is a more economical solution than a new door. The parts Rudy was recommending on your door would have come with a lifetime warranty versus a 1-3 year warranty with the new door you have purchased. I appreciate your feedback and the opportunity to respond, and trust that the new garage door you purchased has resolved your garage door issue. Craig Amundson, Owner

I called in an urgent appointment request - my garage door just broke and I needed it fixed the same day. The operator/dispatcher booked me an appointment, and the tech came over, fixed my garage door, and done in less than two hours of my call. Outstanding customer service, professionalism, and expertise! Love my new garage door opener!! VERY grateful for the timeliness and quality of service - Thank you Tara and Rudy!

- Kazumi Sims

Fantastic service on Saturday afternoon - and Rudy actually arrived early. Only company I could find that really meant 24/7.

- Al Korber

100% satisfied. Excellent customer service and quick repair.

- Carol Padilla

The service after the installation is terrible. I called and reported to the staff that the door won't close due to the sun ray hitting one of the safety sensor. Every afternoon when my husband gets home he has to struggle with getting the garage door closed. I called Precision and they said they will charge a service fee for the technician to come out to take a look. And that's not Rudy said when he installed the new springs and the new opener (cost to us is over $1,200 with tax). He said Precision will always stand behind the products and works. It proofs they're not.

- Pamela Ho

The sun in New Mexico is such a blessing and sometimes, in this case with safety eye sensors, can be a challenge. I agree that your door not closing is unacceptable which is why I made this issue a priority. After receiving this email, I called the customer and we have since been back out to their home twice to ensure the problem with their safety eye sensors was resolved. We were able to move the sensors back from the door opening and believe this will resolve the issues the sun was causing.

Your site design projected professionalism. Garage door spring needed to be replaced. Your technician was clean, very friendly, wasted no time to start and finish the job.

- Michael Loewenthal

The service was to have a person come by and give me an estimate on a new garage door. The technician who came by was very helpful. He sat down and took time to explain the different options with me. He was very sincere. The quote was several hundred dollars more than 2 other garage door companies had provided, but the technician explained the differences well.

- Philomena Hausler

Rudy was excellent! Magan was not very patient when I called.

- Pamela Ho

Thank you for your reply and for your business. I apologize for your experience when calling in and I will make sure our Customer Service staff is aware of ways we can always improve as customer satisfaction is our number one goal.

They sold me a priced reasonable opener and stand behind it with great service. THANKS!!!

- kenneth green

Rudy, the technician, was very helpful and knowledgeable. He also did the installation of the manual mechanism (some kind of bolt, I think) that seems would work great whenever we have need of open the garage manually -for example, when there is a power outage or we (again) forget the remote inside the garage. Would recommend this company to all my friends without hesitation... Thank you, Matilde & Dann Brewer

- Matilde Brewer

Our garage door suddenly slammed shut at 6 pm. My car was trapped inside and I had to go to work the next morning. I called precision. They were very nice. Rudy came out and fixed it within an hour. My only complaint was the cost. I felt this was very expensive but had no that late at night.

- Valerie

Thank you for your feedback. I am glad to hear we were there for you when you needed us and that you chose to take the long-term solution, instead of just replacing individual parts. You purchased our full-overhaul which included replacing your springs, bearings, wheels, drums and cables. Rudy also performed a free lube/tune and waived the service fee. All work has a lifetime warranty. Save your receipt and rest assured, you will be happy with your purchase for years to come! Thank you for your business.

We appreciated the prompt service call on this past Friday night. We had some repairs done on the garage door springs in Jan. 2013 by your company and they have been doing the job nicely. It was known that the actual door would need to be replaced because of damage to the top panel when the springs gave way and it can crashing down. The Nice technician was Rudy Vallejos. Thank you Rudy

- Margaret Maio

No issues

- ken navarrette

The repairman was on time & very professional. There has been an ongoing problem with the garage door not closing-we thought it must be going off the rail. Like the car that stops making the noise just as you take it in to be repaired. the door seemed to be fine--he took the time to look more closely, though & discovered that the roller wheels were too small & needed to be replaced. I was impressed and very pleased by the no fuss no hard sell service.

- Barbara Bell

Rudy called me first thing this morning to give me a time when he would be at my house, I must admit I was surprised when he showed up on time, something that is a rarity in my experience. I explained my problem, what I tried to do and within minutes Rudy found the problem and within a rather short period of time my door was working better than it had in years....

- Dean Meadows

Prompt and efficient installation of garage door opener, rollers and full service.

- Ron O'Dowd

Rudy was here very quickly, even sooner than we expected. He was very polite and helpful. We need to order a new panel and he helped us with that and helped us seal up our garage until that panel can be replaced. Thank you so much for your help.

- Bill Kuhl

Rudy was more than just knowledgeable in his work. He gave us detailed answers we could understand. He was very pleasant and friendly. He made sure that we were well taken care of. We had a garage door repair done and it was completed in a very timely manner. He explained that the product is of top quality and that it has a life time warranty for what we purchased. He reminded us that if anything happens to the repair to please call immediately so that they can come out and take care of it quickly. By Rudy being so thorough we felt at ease. The garage door works as if it were new again. Thanks for the excellent workmanship and customer service.

- Laurence Jackson