Review:

On time. Professional. Courteous. Cleaned up. Replaced piece that broke on installation. My home is a non-smoking home. Would suggest smoker smoke off property.

Review:

The service was great. The coupon for a free service was misleading since you still pay $55.17 for a quick lube job on one door.

Review:

I would have given you five stars if the opener had come with a lightbulb. I of course don't have any "rough use" lightbulbs or garage-door bulbs, which the instruction manual recommends one install.

Review:

On time. Scheduled between 12-2PM, came at 1PM. I like that. Good work.

Review:

Just a little pricey other than that the service techs were great. Time will tell if the work that was done will last for years to come.

Review:

Josh and Tyler installed a new garage door and garage door opener at our home. They both worked efficiently and cleaned up any debris. Josh was very informative on setting up the new garage door opener and answered any other questions I presented to him. I give a 4 star rating because the original appt was 1 1/2 hour late. I understand work schedules can get behind due to circumstances.

Review:

good work, quick and courteous

Review:

You were very good a year or so ago, and this service was even better.

Review:

Thank you for sending Jeff out to realign the garage door that Kevin installed. Your company stood behind your guarantee. The door now doesn't make the noise that started after a few days. The bottom weather stripping became twisted but Jeff realigned the braces for the tracks so the rollers moved together instead of slightly crooked. I wish that Jeff had been the original installer he seemed much more experienced than Kevin. But I'm sure that with time Kevin will become proficient too.

Review:

Precision Door was very thorough, conscientious, and professional. The work was done in a timely fashion with a polite technician. It took about an hour of the Tech's time. I would have given this review 5 stars but I felt the price of close to $500.00 for two springs on a garage door was excessive. The two Springs were $170 a piece (very reasonable) and then there were up charges like $59.00 to even go out to the property and review it, and then another $49 to make sure the nuts and bolts were tight on the unit. Am I just not in touch? What do you think?

Review:

Probably best in the state. Sorry, I don't send 5 star ratings for good work at reasonable prices. 5 stars means something above and beyond to me.

Review:

Lorenzo showed why my garage door opener was kapute and thoroughly explained my options for repairs. He was very quick and neat with his installation of a new opener and very thorough in going over the features and how to use the new openers including programing my wife's car. A billing dispute was positively resolved.

Thank you for the kind review! I'm glad Lorenzo was so helpful and that we could take care of all of your issues.

Review:

My garage door was stuck in the up position. I had no idea what was wrong with it. Lorenzo came and knew what was wrong in an instant! He explained what needed to be done, which parts needed replacement and how he would do it. I was impressed by his expertise and professionalism. Had the job done in about 1 and 1/2 hours- expensive, but guaranteed for life and I felt it was really quality work!

Review:

Service was great. Lorenzo was also our original installer. He remembered us and was professionally competent and very nice to work with personally. I did think the total cost of a service call and tune-up at $110 was a little pricey.

Review:

Your employee arrived on time, was very professional, and he had the garage door repaired in five minutes.

Review:

Thank you for the prompt response to our garage repair. The work was done quickly, professionally and to our satisfaction. We can always count on a Precision for good work!

Review:

Lorenzo was professional, efficient and quick. In addition to instructing me on the operation of the new garage door opener and acessories, he programmed my SUV to open it.

Review:

The service is prompt and efficient. Would definitely recommend them.

Review:

Gary was very courteous and knowledgeable about the service he was performing. He showed up on time and completed the work in a timely manner. My only complaint is the price and yes I understand the replacement of the quality parts and life time guarantee. Only time will tell whether this was worth the price. Thanks again for getting our door back in service! Hopefully for many years to come!

Thank you for your business and your honest feedback. I assure you, you get what you pay for and we are here for you in the future. You purchased the best quality parts and our staff is focused on getting it right You will not be disappointed.

Review:

The job was done good by Rudy. Rudy's work is 5 star! I gave 4 star is because of the warranty time. When I called and was told a limited life time warranty, but the receipt was issued that just 90 days warranty for the parts and labor. It's a tremendous difference. Is that true?

I want to thank you for the feedback – it gave me an opportunity to review the “Good, Better, Best” estimate that was put together for you by Rudy. Rudy outlined three (3) options during his visit and you selected the Good option which did include a 90-day warranty. The Better option included a 1-year warranty and the Best option included the Limited Lifetime warranty. The reason for the difference in warranty is due to the parts being replaced, or not replaced, and the impact they will have on the overall performance of the door. We appreciate your business and am glad Rudy’s work was 5-star – we are very blessed to have him on our team. If you have any additional questions please do not hesitate to call me.

Review:

The Precision garage door opener I own was malfunctioning, so I called for repairs. It took 2 calls before my message was received by a technician, but once received they took care of my problem. The technician -Rudy - was very courteous and competent. He explained everything to me.

Review:

Four stars

Review:

Lorenzo came out to service our garage door, and he was polite, helpful and straightforward. This would have been a five star rating but for the fact that he left the garage door (and the garage floor) dirtier than when he came - if he had been more thorough in cleaning up after himself (especially given the cost of the service he was providing) this would have been five stars, no question. I really wanted to give four and a half. This is an excellent company, great to do business with and totally reliable.

Thank you for the feedback. I will pass this on to our team as an important area to keep in mind. I realize it is the details that make us stand out and we aim to do just that!

Review:

Precision sent out Gary as first. We agreed our broken, dented garage door was not fixable and was oversized. He gave me a quote that reasonable and a time frame over the holidays. Next came the installation team 3 weeks later as stated. They worked hard and finished an hour before they predicted.

Review:

Rudy was very friendly, knew what he was doing, and solved a few mysterious problems in short order.

Review:

Gary did a great job and fast response especially for a Sunday. Highly recommend.

Review:

Great tech, good work and materials. Expensive and we had to take the minimum service for $360 for two springs. We had a quote from two others for less, but we wanted to work with you based on reputation.

Thank you for your review and thank you for trusting us with your service. Your decision on purchasing two superior-quality springs will serve you well, especially as they come to you backed with our lifetime warranty. We appreciate your feedback and your business.

Review:

Thanks for your help and the peace of mind warranty, I don't give perfect ratings to any thing because only Jesus Christ was perfect.

Fair enough! Thank you for your business and your feedback.

Review:

I am the new owner of a house in which there was a sticker from your company. From the time that I called, to the time a technician showed up was very fast and my concern was dealt with promptly! My only regret is that I forgot to ask (and the technician didn't address) the gap in the garage door seal at the bottom of the door (a rubber or plastic piece). I had noticed that there was a significant gap before and another workman had also pointed it out to me, but I didn't have a chance to bring it up to your company. When the wind blows (as it does here in Albuquerque!), a lot of wind comes into the garage. I would still like to have that problem fixed if you contact customers based on these surveys!

Thank you for your input! Your technician will be out tomorrow morning to resolve this issue. My apologies that it was missed upon his first visit. Do not hesitate to let us know if you have any other questions or concerns. Best, Erica

Review:

On time, professional, clean and completed right. Thanks Precision!