Very good customer service. Appointment scheduled. Technician on time. Technician very polite but was pushing all the time to replace the whole garage door opener instead of trying to fix mine’s. Tech told me they didn’t have parts to fix my opener. He didn’t even check what was really bad with my opener. Motor, board?? He pointed as an sprocket and I proved to him there was nothing wrong with sprocket and switch mechanism. New Installation was quick but I called for a repair, I was expecting a technician to troubleshoot , determine root cause and propose a repair. BTW, I was not in a hurry for a repair, I could easily wait for a part if needed. I am extremely disappointed that they just wanted to replace the whole thing and of course charge me a lot of money. Please be really careful when you call for a service repair.

- Oscar Fleitas

I thought I was way overcharged for the repair. $530 for less than an hours work

- Mike Eaton

I am sorry that you feel this is overpriced. This price included labor done at the first appointment, keeping your door usable until the damaged panel could be installed the next day. It also included the price of a new panel for your double-car garage door and for the installation crew coming to replace the damaged panel and hauling your old panel away to have it recycled. I trust the job was done well and your door is back to the way it was before the incident. We thank you for your business and are always here to help when you need us.

Professional but overpriced. Service person seemed more interested in selling products than in providing good value to customer. For example, minimal diagnosis before recommending product. Also, left smudge marks on new seal track. Was fast and courteous, though.

- Nathan Moore

Thank your for your feedback and my apologies for your experience in sales/service. I am pleased you were treated respectfully and got your garage door problems taken care of, but your total satisfaction is our goal. Please accept 15% off your next service with us to help alleviate this pricing concern. We appreciate your business and value your input.

Very disappointed. I got your companies advice and bottom line, not good. I was told because my garage door was an "older " one, it would be best to replace entire door instead of " just " spending $800 to replace runners and rollers. I was told by your service guy that because of a " bearing " it would cost the $800 instead of $300. I talked to my good friend , also who is my insurance agent and he told me to call reputable company they use. $ 250.00 for new runners, rollers and also brushing. HMMMM , makes me wonder about the ethics here,

- Joanne Stefan

I am sorry you were not satisfied with our services and am happy you are pleased with the work you had done by the other company. I would like to note that you were not charged for our 25-pt safety inspection which highlighted out all of the issues with your older door since you were not pleased with it's findings. The quote you mentioned for $800 was for two sets of both horizontal tracks and vertical tracks as well as an end bearing plate, 4 jamb brackets 2 flag brackets and a set of lifetime warrantied rollers to optimally fix the mis-aligned track issue you were having. We generally give three options to our customers with the "good" option being the minimal we believe it will take to make your door safe and functional; our "better" option might add services which could be considered preventive; and the "best" option is generally reserved for a customer who wants all the bells and whistles of an upgrade adding style, function, durability, or newer technology. So, an upgrade to a new door was totally optional and was offered as a complete solution with a great warranty to save you from having to worry about it again. We believe in fixing it right the first time for our customers to avoid call-backs and further issues down the road. We understand that every customer is different and has varying needs and are glad you gave us a try. Let us know if you need anything else in the future.

One word, Terrible! The technician said I needed to replace the entire motor/operator at $600 when all I needed was a $35 part. Another company fixed it for $75.

- DJ

First, let me say I'm glad you got your opener fixed. Our technician diagnosed your issue and the part had failed on your opener rail is one we do not carry. Our technician suggested you could get the part you required the retail chain store where the opener was likely purchased. The opener you had repaired is an inexpensive, low quality opener so the other option our technician offered to you was to replace the your current opener with our belt driven, DC powered motor. You did not choose to replace your opener but at no time did our technician say your current opener could not be repaired. Should the fix you made not last, please feel free to give us a call.

I really think when you do the initial call to even schedule an appointment over the phone the representative should advise you that the service charge for coming out is added to the bill regardless if you get the work done or not. Most companies deduct the service charge from your bill if you get the work done. Hope this review is helpful for some one else because I thought i was calling Rio Rancho garage doors. The only thing that made this experience ok was that the technican was a very nice guy

- Ruben Zuniga

Thank you for your business and for your review. I apologize for any confusion regarding our pricing. Our service call charge is quoted on the phone as a trip charge which includes us coming to you within 24 hours of your call, our 25-point safety inspection and a professional tailored service recommendation to your specific garage door needs. While many of our package prices do include this service call, you only needed minor repairs to your opener which is more of an "a la carte" solution. Again, thank you for your business and I am glad your technician took care of you satisfactorily.

Had 1 broken torsion spring so I ended up replacing both springs and several other parts. The Technician was very competent but the price was extremely high! Would not use again based on price.

- Dan Miller

I am sorry that you are not fully satisfied with your purchase decision, but I assure you that the quality you received for the price is well worth it. Thank you for your honesty and for your business and we wish you the best.

I called and asked for a free estimate. Availability was great, and they were able to send a tech out the next morning. I was bewildered and disappointed to find that the estimate was free, but there was a service charge of $49.95+tax for the tech to come out and give the estimate.

- Suzanne Shad

I apologize for the confusion regarding our service charge. We are happy to credit you the service fee and thank you for your business.