I'm so thankful for your company - and for Matt Chwirka - who managed to come out on such short notice. I had the old fashioned extension spring and cabling, but (unbeknownst to me) the pin from the bottom bracket was wearing down because of misalignment. Despite my best efforts to regularly maintain my doors, that's one area I suppose I took for granted and didn't check. The misalignment created pressure on the cabling which then created a sharp edge on the pin. That edge eventually cut through the cabling, sending the spring (which Matt explained didn't have a safety cable through it) flying loosely...unfortunately, right into the windshield of my wife's new 2026 Ford Mustang (insert cringe here). Although I was hoping to replace the part, which I thought could be upgraded to a Milford Pin bottom bracket, Matt explained all the logical and safety reasons why it would be better to upgrade, and we are so glad we did. Matt gave us several options, explaining every detail, which gave us the confidence to pick without feeling pressured. Despite a deluge coming down during all this, Matt was so very pleasant and quick and we're so pleased with our decision. Thank you!!