Garage Door Repair in Albuquerque Metro Area

Sean Lafferty

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am writing concerning the fact that I neither received my payment receipt for the work i did have performed or my estimates of repair vs replacement i was told I'd get via email. I'm sure it's just an oversight.

Carolyn R. Ward, owner/broker Chocolate Properties, LLC

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

There is a big disconnect between the people who answer the phone and make the appointments, and the technicians and company records. They have trouble finding my account and don't understand that I am a property manager and can be invoiced and don't communicate that at all, apparently, to the technician completeing the call. In addition, yesterday, I made an appointment, with instructions to make the service call appointment directly with the tenant. When I followed up today, the tenant said they had never called her and when she called them they had no record of the service request ever having been made. When I called them today, they verified that there was no record of my call from the previous day. I had to start at ground zero today..and the tenant had to wait a whole day, to get their garage door fixed. I give a lot of business to this company and would like to be appreciated more by having my account being quick to access and the arrangements I have made regarding payment clearly recorded for the technicians and appointment makers to see. I spent $4,800 with your company today...and I don't feel the love! If I had been recognized as a regular, repeat customer, and the appointment maker had followed through, I'd be rating you with 5 stars. The front line people are making you look bad.

Robert Kettner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great fast service but cost of parts are marked up about 2500% so maybe try a couple other places and get quotes first. Although they are quick and timely here and the work is done fast and neat the price for parts is very very questionable. Not sure where they buy the parts but looked up parts after they had completed and was charged $250 for a $60 part at Home Depot for each spring so not sure if that was including the labor into part price but something that was supposed to cost around $200 to $400 cost $1000 even after their so called service discount special taking off $100. So suggest getting other quotes before pulling the trigger, just saying. But the job was done promptly I will give them that and they were very professional but due to the overcharging I could not give more stars because that is just too big of a difference to me, a disabled veteran on a limited income, especially when you are trapped in your home because you cannot get your car out of the garage.

Glenn Brawer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have used your company in the past and was very pleased with the results. However,this recent time I was not entirely satisfied. When I called to have work done I asked what the charges would be and I was told a price,which when the tech arrived was not true. I asked why and he said that he needed an adapter for the bottom of the door to do the job. Should have been told of this possibility when I called for appointment. Upshot was that this job cost 3 times what I was quoted. I felt that I was trapped into doing this repair because if I declined it would still cost me $80. The tech said it was already figured into the bill, very misleading. Will not use your company again,although was done satisfactorily.

jess nguyen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Wick response, good service/repair man.

James Bauman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Able to come out much quicker than expected & everything was taken care of. Thank you.

Dennis Esquivel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Last year I spent 6,000 with this company on 3 garage doors. I raised my ceiling 2 feet and needed longer hangers to reattach 1 of the garage door railings/tracks. I was charged 150.00 for 1/2 hr of work and a couple dollars worth of material! Seems a little high after spending all the money on the doors.

Jeff Dye

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Based on a great experience with Precision at previous house we asked them to come to see our current doors which we expected to replace. Kevin felt the doors were fine but recommended repairs to springs, rollers and new openers. Still a big expense but I appreciated there was no up-sell. He was very personable and helpful and got the work done professionally then and there in about 3 hours. Two problems. Dirty fingerprints were left on everything! The doors still had more snap crackle pop than I would have hoped but I have to admit they are 12 year old doors and tracks. But I think a little more attention to adjustments might have helped.

Randy Maestas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tech was very friendly and professional, estimate to repair seemed very high. I ended up hiring another reputable company for a lot less.

Derik Haaf

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

From what I could see after inspecting the work performed, I felt that the job was of average to good quality. If I could give 3 1/2 that's what it would be. I feel as though the work performed could have been a little better. I had a special request that was approved through the company, but was not performed. The company did refund the charge immediately (which I greatly appreciated) but it was the fact that the request was not performed. The new door that was purchased and much more noisy than the old door that we had. The tech explained that it was because it is un-insulated, but the door we had before was un-insulated as well. According to my significant other, the technicians were very professional and respectful, I on the other hand had a slightly different interaction with the technician the second time we spoke.

Greg Lundquist

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

problem continued after Jeff left , Icalled office and Jeff called me back with speaker phone very hard to hear him. I thought he stated he would come back .No Jeff ,No call back...buyer beware..

Greg Hogan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

good service, price is a bit high for the the level of difficulty

Jerry Singh

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called in to have my garage door get its maintenance service. First off the tech Kevin was excellent. I give him 5 Stars. However my disappointment is with your trip charge. That is extremely redicules price wise for what I called in for, tech wasn't even here that long. Plus for being a previous customer who had his garage door repaired by you just 2 years ago and got the lifetime warranty that should have covered the trip charge cost. At that is what I was told when I purchased the lifetime warranty last time out. I'm truly disappointed. Hopefully you can make this right.

Kenny Montoya

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Not very happy because supposedly had a lifetime warranty on my coil spring but they did not honor it because it wasn't in their computer. Probably because the company got bought out a few years ago but I had their sticker which was placed on my door opener which I was told that's all I needed but not so. So I have another guarantee on this one for 600$. I hope it lasts and they honor their guarantee. The installer was very nice.

Ron Rizzardi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Work accomplished was done. Service call fee is excessive especially in that it does not count toward first hour of labor. Technician who arrived did initial tear down. The reassembly if I was to have nothing done would be the cost to reassemble plus service call fee. Technician walked a fine line between being knowledgeable and being a know-it-all. Technician sprayed lubricant on panel hinges from inside. By the next morning the lubricant seeped through 8 spots between panels where hinges were. I called to have the spots cleaned off. Same technician showed and said the door was already dirty, my wife disagreed. The Technician said old doors like this leak. Realized the door opener was track and chain and not the cause. Then said the spring was lubricated and that it dripped on the door. My wife pointed out the stains were near the hinges and not below the spring. The technician again was a know-it-all and refused to accept responsibility at any point. The technician wiped the door down not only where the spots were but the whole door. The wipe down was done poorly. Now the wipe marks can be seen and the door finished looks mottled and smudged. I'm cleaning the door myself and not having these people touch it again. I will not use this company again.

Sandie Ethier

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service was excellent, and Rudy was quick, friendly, and professional! If I was reviewing his performance alone I'd definitely give a 5 star rating. However, my complaint is with the mark up on parts, while I understand you are a business and need to make money, $189.95 for rollers seems extreme. I looked them up after the fact, and the most expensive set I could find on-line was $59.99, with most sets being in the $20 range.

James Conner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very pleasant technician and fast service. However I feel we paid quite a premium for the one opener purchased, and for the install of two openers. The technician gave some good advice about applying lithium grease ( a spray application available at home improvement stores similar to WD-40) to the door hinges and springs, and screw drive of one opener, but for the price paid I think spraying these items could have been included. Also, there was not great care taken to pick up all the trash afterward and I cleaned up numerous wire cuttings myself, which was disappointing. There is an internet coupon available, but the technician did not mention it. I wonder if there were other savings opportunities not communicated. This does not leave the most trusting impression.

Valerie

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage door suddenly slammed shut at 6 pm. My car was trapped inside and I had to go to work the next morning. I called precision. They were very nice. Rudy came out and fixed it within an hour. My only complaint was the cost. I felt this was very expensive but had no that late at night.