I am the new owner of a house in which there was a sticker from your company. From the time that I called, to the time a technician showed up was very fast and my concern was dealt with promptly! My only regret is that I forgot to ask (and the technician didn't address) the gap in the garage door seal at the bottom of the door (a rubber or plastic piece). I had noticed that there was a significant gap before and another workman had also pointed it out to me, but I didn't have a chance to bring it up to your company. When the wind blows (as it does here in Albuquerque!), a lot of wind comes into the garage. I would still like to have that problem fixed if you contact customers based on these surveys!

- Erika Harvey

Thank you for your input! Your technician will be out tomorrow morning to resolve this issue. My apologies that it was missed upon his first visit. Do not hesitate to let us know if you have any other questions or concerns. Best, Erica

On time, professional, clean and completed right. Thanks Precision!

- Gerard Williams

The technician did a good job installing the door frame, door rails, and door. However, I was not pleased with the way the rubber seal was kinked due to a wrapping strap during shipment. This kind in the rubber seal creates an air gap between the bottom of the garage door and the floor. The installer said the kink in the rubber seal will go away when the weather warms up. Until the kink goes away or the rubber seal is replaced I do not consider this installation completed in an acceptable manner.

- Terri Hinnerichs

Thank you for your input. I apologize for the issue you are having with the creased rubber seal from the packaging. I am assured from our door distributor that this seal will expand with the warmer weather. Please let us know if it doesn't work it's way out and I will order another piece and have it installed at no charge. Best regards. Craig

The technician explained what he needed to do from start to finish. Cleaned rollers and replaced the broken spring. He worked hard on one of the coldest days of the month. Thank you for getting my garage door fixed.

- Kathy Montano

Springs were extremely expensive and so was the service charge. We already spent $800 to install the garage opener {and other repairs}. What may have saved the costly parts and labor was the service. Rudy was very helpful.

- Isaac Pacheco

Thank you for your business and your honesty. I assure you our springs will outlast your previous ones by up to 3 times the cycles and will be well worth the slightly higher cost. Thank you for trusting us with your garage door needs.

I was very impressed with the professionalism of this company and Gary, the technician. I was able to make an appointment on Monday afternoon and by Tuesday morning at 9am the work was done. Gary was very knowledgeable and easy to work with. He showed up on time, a little early even, with a call beforehand. He presented me with a couple of options and I went for the "lifetime warranty" option which made sense for us. My only complaint is that the price was higher than I expected. That said, Gary's work was top notch and the equipment (new springs, rollers and main bearing wheels) was a clear upgrade from what was there when we bought the house. One other small complaint was that I had to call three times before I could get through - the first two times I was hung up on. I understand that the company has just put in a new phone system so some minor problems are understandable. It was nice to receive an appointment confirmation via email, and also a clear invoice for the services, via email right after the service was completed. Nice company to deal with.

- Karl Winkler

Thank you for your thorough review and your honesty. I trust you will be very happy with the results. Thank you for your business!

I didn't see your advertisement but I did see your ratings on Angie's List. Your company preformed a safety check and repairs needed. The price was reasonable and the service excellent.

- Mary Mccann

Rudy was excellent! Magan was not very patient when I called.

- Pamela Ho

Thank you for your reply and for your business. I apologize for your experience when calling in and I will make sure our Customer Service staff is aware of ways we can always improve as customer satisfaction is our number one goal.

Arrived on time, courteous, fast service, knowledgeable. The job installation of a rubber seal on a two car garage door was physically too big to be handled by one person, and the owner, an elderly person who is not too strong, had to help to pull the seal through.

- LOUIS SINOFF

Thank you for your willingness to help! The special rodent guard you had installed generally requires a new track, but in an effort to save you that cost Gary worked to make the existing track work, although difficult. Thank you for your business.

I was very happy with the service provided. Thank you again for the quick response.

- wanda johnston

I have an oversized double garage door with massive torsion springs. I found Precision while trying to compare repair companies. The reviews were positive and I needed it fixed asap. The serviceman arrived within 3 hours of the call and replaced the springs within the hour. Kind, courteous and efficient. My only issue was when the bill was paid my coupon was not applied. Will use again.

- Karen Offutt

Thank you for your review. My apologies for overlooking the coupon you mentioned upon calling in. I'll be happy to credit you for this once I receive your coupon with Max' paperwork or if you can scan/mail/email it to me that would be great.

Max was wonderful. I have, however, had to call them back out as the door still is not opening properly.

- Bonnie Ortgiesen

I'm sorry that your opener needed adjusting, but am glad it was taken care of in a timely manner.

The service was excellent. The guy who came to my house was friendly and knowledgeable. He was selling garage door repairs, but he didn't pressure me to buy more than I wanted. But he was selling a package, which left me feeling uneasy. Also, the reason I give this four stars, when I would typically give it five, is that what I paid was at least twice as much as the person on the phone quoted me beforehand I made an appointment. I think I have a good door, in good operating order, which will last a good long while. I bought the basic package because I had trouble with this door just a couple years ago, but the difference between the quote and what the guy at my house asked, and the fact that he was presenting packages to me left me with some serious misgivings.

- Robert Covelli

Thank you for taking time to tell us of your experience and for your honesty. We offer packages to make the choice easier for the customer. It is good to hear how these offers come across to our customers and I am sorry to hear that you were at all uneasy. I thank you for your business and I am confident that the product and services you received will be well worth it. Thanks again! Erica

Gary, as always very professional, knowledgeable and friendly. Great representative of your company.

- MARK PIKE

Max was courteous, skilled and professional. Yellow pages ad features that drew us to Precision were: - locally owned and operated - all major brands - same day repair, no waiting on parts - senior discount - broken spring specialists

- Micheal Hannah

Called at 7:30am and was able to get tech here shortly after 10 am. Appreciated the short time frame as I was unable to get my car out of the garage(I have a heavy garage door). Springs and rollers replaced within 1 1/2 hours.

- Beverly Girard

Very professional and prompt. Overall good experience.

- Jose Sterling

Trevor was a great technician and conducted his business as a total professional. My only concern was not on his part but the person who quoted the $49.50 fee over the phone. Within a minute of him getting out of the truck suddenly the fee jumped to $89, then after replacing the wireless keypad the end total was $129. Your phone agents need to explain these charges more clearly so that customers can make an informed decision.

- Michael Patrick

Saw the ad online and you fixed our doors. Loved the email confirmation with picture.

- Ted Nixon

Overall pleased with the customer service and promptness of removal of old and install of new opener.

- Tom J.

Did great work. Just wished the people I spoke with on the phone would help give some pricing on what things cost, even if it is rough. It would have been nice to not be surprised that replacing the springs and rollers on my garage would cost 500.00. Thanks

- Trent Spratling

Thank you for your review and for your business! You are correct to say that it is tough for our customer service persons to estimate pricing, but as you see there is a wide range of solutions to any garage door problem which cannot be diagnosed over the phone. You chose the best long-term solution replacing not only one spring, but both springs plus your bearings and rollers -- all with a lifetime warranty. Upon arrival, we give our customers a full 25-point safety inspection and allow them the opportunity to choose what works best for them. I trust you will be happy with your service and feel free to give us a call should you have any other questions.

I appreciated the same day service, and the technician was very professional and did a great job. The price of the bill however was way high. I have had springs repaired before at substantially lower prices. If I should need service again at this house or another I will go with another company just due to price.

- John Dye

Thank you for reviewing our business. I am sorry to hear that you are not confident in the value of the premium parts and service you received. I am not sure how long ago you replaced your previous springs, but I assure you, these will outlast their 5-year warranty. You received two PDS torsion springs which are rated for 59,000 cycles whereas other companies' springs are rated for 18,000 cycles. The center bearing you purchased from us is 11 gauge zinc plated steel whereas other companies typically use a thinner, 12 gauge adjustable bearing plate. For more information, give us a call or see http://garagedoorsalbuquerque.com/garagedoor-spring-repair.php I thank you for your business and trust that you will be pleased with the quality parts and service that Gary has provided. Erica

The technician was great about explaining the problem and how to solve. He was knowledgeable and courteous. Also, he got the work done quickly.

- David H.

Trevor was prompt, courteous, and very efficient in repairing the hinges on my garage door. The overall response time was very good, and a job well done.

- Mike Hedrington

Polite, friendly, very knowledgeable.

- D.A. Trujillo

good product, great service.

- R. Siporin