Read what people are saying
about Precision Garage Door

We used Precision a few years ago to repair a broken garage door spring and they were great. Recently we have been looking to install upgraded garage doors (carriage doors) to increase the value of our home and improve the outward appearance. Like the review below, at first we were frustrated a tech had to come out for the estimate. It seems like we should get an estimate online. However, unlike the review below, we are extremely glad we had Lorenzo come out for our estimate! He took the time to measure our doors (odd size), review clearance concerns with the types of doors we wanted, honestly evaluate the condition of our existing hardware, take into consideration the environment where we live and many more factors. He made several phone calls to confirm various factors. The price was far lower than we expected. We were also pleased to learn Precision not only hauls off old doors, but recycles them! And the warranty was excellent for the doors, finish, hardware, etc. In this day and age of instant gratification, it's people like Lorenzo that make us slow down and realize that is is worthwhile to get an expert to really understand the situation. Had we gone with an order from someone who didn't come look at our home, we'd have garage doors that wouldn't work or had limited warranties. Not only was Lorenzo knowledgeable and meticulously thorough, he was extremely polite and even arrived 5 minutes early (to a 1.5 hr appointment time slot - that never happens!). We highly recommend Precision and Lorenzo.

- Jason Rizzo

When I was having problems with my garage door I had called several places. I found Precision to be helpful and when the technician came over he wasnt pushing me for a sale. This I really liked. He took the time to explain everything and what I could afford was within my budget. Then the 2 services men came out to put the new door up and before I knew it they were done and everything cleaned up. They all get a 5+ rating from me and I will tell my friends about this company. Thank you so much.

- Rose Williams

Wonderful experience today. Gary was here ahead of schedule, diagnosed the situation, made plans and placed orders in a very efficient time manner and left things neat and clean. Super to deal with!!

- Leslie Turner

After calling around a few places I made an appointment with Precision, I am thankful I did. Gary was awesome, after confirming the problem he talked me through my options, eventually returning to fix my logic board. He was friendly and professional.

- Jessica

Precision is my go-to company for garage repairs and service. I've tried others but Precision is way ahead of the competition. The technicians are very good and the repairs have always been satisfactory with no call-backs required, which is not my experience with other ABQ companies.

- Jim Shaw

Technician was very professional and on time.

- Erma Pennington

We purchased the recommended product by our technician David, who explained our options thoroughly. David did an exceptional job, was very professional and worked very cleanly. He explained everything thoroughly at completion and left our home link systems on both cars programmed and functioning. David did an excellent job and we would recommend him to anyone.

- John Ortiz

I was actually referred by my son Robert Garcia that you are the best company to call. I have to agree with him. Came out early and did excellent work. Both doors have never been so quiet when opening and closing. Very happy with the work.

- Rhonda Garcia

Thank you, and your son, for your business and kind words!

Everything about today's service was excellent! David Y called 30 minutes before arrival. He was courteous and efficient. He immediately knew what the garage door needed. This property is a rental and so it was even more important that things got corrected as soon as possible. And they were! Thank you!

- Margie Baca

The service is prompt and efficient. Would definitely recommend them.

- Finley Stubbs

Yesterday, late afternoon, my garage door failed to open. Upon checking further I noticed the Garage Door Spring had snapped. I immediately went to the Web to check on Garage Door Repair companies. After a thorough search, I found Precision to offer the best Service and Warranty. I called them yesterday evening and received a prompt response. I explained the situation and Precision set up a service call for today, between 10AM and 12 Noon and that Gary would be calling. Well Gary called early and came early. He was friendly knowledgeable and explained in detail what had to be done. Well, he did an excellent job and from that experience I would have no problem recommending Precision for any garage door repair or even installing a new garage door. So....Thank you GARY! and thank you PRECISION!...

- Jim Truscio

Gary did an excellent job. Thank you!

- Ted Nguyen

Your Tech was on time, and did a great job!

- Sal Heredia

Prompt, efficient and helpful.

- Linda Walters

Great, fast service. Financing was explained in full detail and was not charged for initial consultation. Overall, would highly recommend!

- Jennifer S.

The day we moved into our new home, the garage door opener stopped working. Lorenzo at Precision served us very well the next morning (no rush since the car was outside) and guided us to the resolution we knew we needed - a new and reliable door opener - combined with professional and very friendly service and advice. Thanks!

- Richard Moriarty

Good efficient service

- Carol Wilson

Our garage door springs broke on a Saturday evening, with both cars trapped inside. I called Precision on Sunday morning and Gary came out that afternoon. He was efficient, friendly and got our problem (and some we were unaware of) fixed within an hour! Would recommend Precision Garage Doors to anyone needing work on their garage doors.

- Victoria Sugita

Very disappointed with my experience with Precision. I called in and told them exactly what was wrong and what I needed done, but they wouldn't give me a ballpark estimate without sending a tech over. They said the tech would have to evaluate the garage door and that only then could I get an estimate. I had already called several other places and gotten estimates with no issues. Against my better judgement I scheduled an appointment with Precision because they had same day service available and I figured it would be about the same cost as the other places I had gotten estimates from. The tech came over and was very friendly and I told him what the issue was and what I wanted done. The tech looked at it for 2 minutes and agreed with what needed to be done. He then quoted me well over 2X the price of the other quotes I'd received. I was totally shocked and thought he had made a mistake. I asked him to go over what all that price included and he took me through all of the items. Essentially they were tying to up-sell and replace everything (rollers, hinges, bearings, pulleys/cables, and spring). I then asked him for a quote if only the work that was actually needed (broken spring replacement) and he entered it into his tablet and the price was still almost 2X the cost of the other quotes I had gotten. I asked if there was any other cheaper options to be competitive with the other quotes I had gotten and unfortunately there weren't. At this point I said that I was not going to have the work done by Precision and the tech said he understood and that there would still be the service charge for the 10 minute visit. I asked if there was anything he could do to waive the fee since he didn't diagnose anything that I hadn't already told them was wrong and he said that unfortunately he could not do that. So, I paid the fee and got another company to come out and do the repair for much less despite having to pay the service fee to Precision. My advice is to do your research and get several quotes (as one should always do with anything).

- Daniel Temer

Thank you for letting us know of your experience. I'm sorry you were not happy with your service with us, but am glad your needs are taken care of Our Customer Service Representatives are not technicians and are not able to determine exact pricing based on each customers' individual descriptions of their issue which is why we quote the service fee upon scheduling the appointment. You agreed to a professional coming to your home for this inspection and estimate. In looking further into this appointment, I see that you have a Torquemaster system, in which case a "broken spring" requires the entire system to be replaced/converted to the much more reliable Torsion System which we provide. We do not carry or service Torquemaster as we do not believe they are a long-term solution. We proposed a lifetime warrantied solution for your door. We are here when you need us and always fix it right. I'm sorry this was not the answer you were looking for, but we appreciate the opportunity to serve your garage door needs.

In spite of the problem with the garage door, we could not have asked for a more knowledgeable technician. Ryan Gray, not only made me feel better about my big faux pas of running into the garage door, he was also very understanding, kind and helpful. These doors were originally installed by your company over 20 years ago, the product, service and quality has kept these doors in great shape, except for now, and we always, when we have the opportunity, recommend Precision as a definite company to use. Thank you for being there for us.

- Art and rose Kirmer

Glad to be of service - thank you for your kind words.

David was very helpful this morning. He communicated very clearly. We suggested that Precision put a video on their website regarding what to do when you have experienced a power outage, how to reset the opener.

- Nancy Kinchen

Great idea, thanks for letting us know!

Technician arrived at the agreed time and perfectly repaired and programed my garage door opener and remotes. By luck on of my springs broke when the tech was at my home - I'm glad it didn't break after he left so that it all got fixed at the same time. Tech did a door service and my door and remotes work better that they did when new. Thank you Precision.

- Joe Anguiano

Gary did a great job and found an opener that works with our LED lighting. First time we can open the garage door with the lights on ... in 3 years.

- Jeff Waters

Awesome! I'm so glad we were able to solve your issue. Thanks for letting us know.

David did an excellent job. He explained what needed doing and discussed the price with me. He is very professional and considerate. He inspected the door and replaced weather stripping and rollers. He also replaced the deteriorated keypad.

- Nancy Kanthack

Gary did great work today in insulating our garage door. You guys are who we will call if we need help with our garage door. And you will get our recommendations to neighbors who need garage door work done. Chris Bauer

- Joan & Chris Bauer

Very fast and professional service in difficult conditions.

- Thomas Turey

Very good same-day service on a Saturday. Our technician, Lorenzo Herrara called well before our scheduled time to see if he could come earlier than our scheduled time. He was at our home 10 minutes later. Terrific service.

- Warren Brakensiek

We were very pleased with the response that we received. We needed to have an external opener installed. Gary was very professional and did an excellent job. He was also very personable. We have used you in the past and will on the future.

- Tim Moynihan

Everything you read in these positive reviews is accurate. Although my home is slightly outside the normal working radius of this company, they had somebody at my house in less than 24 hours. Lorenzo was our technician, and he was friendly, professional, and very informative. I did end up buying a new garage door, as ours had been hit by a car. It could have been limped along for a while, but I felt like the quote for the new door was quite reasonable. The follow-up communication from the company was efficient and informative. I never had to wonder about the status and progress of this job.

- Robin Randolph

On time, thorough inspection, fair price. Very happy with the service performed.

- John Panter