Lorenzo was a good technician, installer. He knew exactly what was wrong, and gave me the correct options that i was looking for. It was almost like the company sent him to cater my needs. Highly recommend having this fine gentleman visit your house. Quick, and precise.

- Todd Werner

David was fast, accurate and efficient - got the door fixed within hours of my call. Really great service. Jay

- Jay Tummelson

Technician told me that nearly every part on my garage door opener was worn our and needed to be replaced. This was total BS - my garage door and opener are only three years old. I do not appreciate this type of selling unnecessary parts and service. One star is too many.

- Kat Winski

Thank you for bringing this to our attention. I'm sorry you were not satisfied in your visit, we take this very seriously. In reviewing your 25-point inspection I can see that out of the 25 areas we inspect your technician identified three (3) areas of concern on your door – end bearings, center bearing, and rollers. It is also noted that your technician suggested that since you have a heavy-duty Level 3 door, and only three (3) years old, it should still be under warranty. He suggested that you first contact the company that installed the door to see if the worn parts were in fact covered under warranty. In regards to your opener/operator, you shared with the technician that you had attempted to get the operator working and when doing so the belt broke. Since the opener/operator was inoperable we were unable to conduct the inspection on the seven (7) areas on our 25-point inspection related to the opener/operator - other than of course the broken belt on the trolley. The technician explained to you that we do not fix this brand of opener and that he was not aware of other companies that did. The reason for this is that many times getting parts for economy model operators often cost more than buying the same model new. Under these circumstances, in order to offer you a solution that would get your garage functioning properly at the time of the visit, the technician offered to replace the unit with one we sell and install, which I understand was upsetting to you. I'm sorry we could not offer you a solution to your satisfaction and appreciate the chance to do business with you.

Have used precision since 2003. Always get excellence service. Had broken spring on garage door. Technician noticed wear and tear on panels at hinges and got door running with splice block while new panels are ordered. Kept all receipts from door install and everything is under warranty.

- Lynn Sloan

OK second try on my part. Your technician, Gary, did an excellent job in fixing our garage door problem. He answered our questions and explained each step he took for the repair. We really appreciate the professionalism he showed.

- Bob Provance

My service technician Gary responded to my call timely and professionally and tried to work out the issue over the phone. When I scheduled for him to come out and learned I would likely have to re-schedule and push out the service call Gary found time to pull up my appointment so I would not be inconvenienced any further. Great Service!

- Ben

Outstanding customer service! Within minutes after placing my call to my warranty Precision Door Service. The rep took information about my garage door opener and set a date and time to send out a technical expert. David was the technical expert that replaced my garage door opener. He was professional, informative, completed excellent work and cleaned up afterwards. I highly recommend Precision and big thank you to David!

- Tom Maestas

Quick, professional service with detailed information before the work begins....on the weekend to boot! Everything that was stated from the appointment setting to the completion of the work was followed through by the company. Our tech, Lorenzo, was professional and knowledgeable plus he took the time to address any questions or concerns. I would definitely do business with Precision again. I highly recommend them!

- V. Gutierrez

I am a repeat customer for a reason. The timeliness and quality of service is top notch with Precision Door. Lorenzo was very professional and very personable at the same time. I strongly recommend them to you!!!!

- Ernest Brown

Rapid response, friendly service. Great company!

- Rick Tackett

We needed emergency repair on our broken garage door spring as we couldn't get the door open. We called after hours and got an appt. scheduled for the next afternoon. The technician, David Yaleh, arrived on time (called first), was friendly and knowledgeable and finished the repair in under two hours. Very pleased!

- Jon Cohen

The service tech, David was very knowledgeable and presented multiple options for me to choose how to proceed.

- John Lerch

After more than one unhappy service experience with the seller/installer of my garage door, I was cautious after arranging an appointment with Precision Garage Door. However, I need not to have worried. My technician was Lorenzo and he did a fabulous job. First of all, he is very personable. He explains thoroughly how he is going to approach the situation, gives you multiple, detailed options for solution and the pros (and any limitations) of each, and then walks you through all the work completed. The end result was my door was functioning (first objective!), performs quieter than I thought possible, and I'm confident in both my door and any service I might ever need in the future. My only regret is that Precision Garage Door doesn't service Rio Arriba County for my other garage!

- Anne Beckett

David was super chill, friendly and extremely knowledgeable. He arrived on time, explained all my options and I was able to choose the right thing for me. Prices are reasonable too.

- Roberta Reinstein

David did an outstanding job of getting our door repaired. He gave all the options and was very thorough and professional. I appreciate the prompt service so I could get to work!

- Elaine Kohrman

Couldn't be more pleased with Gary and his quick, efficient, professional help. As soon as he introduced himself, my mind was immediately put at ease. My made sure our garage door was safe and that repairs were done within my budget. He called me and asked if he could arrive early and he was extremely efficient and thorough while being very very quick. I'm serious: this guy is a genius!!!!

- Sherrie Poyer

Prompt courteous service. Couldn't have asked for better service.

- Bob Gordon

Noticed I had a frayed cable on our garage door. Called Precision on Sunday and they said no extra charge for Sunday. They said Gary could be there between 2 and 4. He called about 1:45 and said he was 10 minutes away. He looked at the door and figured out what was causing the cable to fray. He suggested a overhead spring as it would last. He had it installed in about an hour. The door works great and I would recommend Precision to anyone.

- Ed McCall

I really appreciate how quickly your company was out at my house, letting me know what was wrong, and how long it would take to replace my door. I will always let everyone I know how prompt your service was and how well I was treated by your employees. You have a great company. Thank you again for helping me out.

- Marilyn Cox

We used Precision a few years ago to repair a broken garage door spring and they were great. Recently we have been looking to install upgraded garage doors (carriage doors) to increase the value of our home and improve the outward appearance. Like the review below, at first we were frustrated a tech had to come out for the estimate. It seems like we should get an estimate online. However, unlike the review below, we are extremely glad we had Lorenzo come out for our estimate! He took the time to measure our doors (odd size), review clearance concerns with the types of doors we wanted, honestly evaluate the condition of our existing hardware, take into consideration the environment where we live and many more factors. He made several phone calls to confirm various factors. The price was far lower than we expected. We were also pleased to learn Precision not only hauls off old doors, but recycles them! And the warranty was excellent for the doors, finish, hardware, etc. In this day and age of instant gratification, it's people like Lorenzo that make us slow down and realize that is is worthwhile to get an expert to really understand the situation. Had we gone with an order from someone who didn't come look at our home, we'd have garage doors that wouldn't work or had limited warranties. Not only was Lorenzo knowledgeable and meticulously thorough, he was extremely polite and even arrived 5 minutes early (to a 1.5 hr appointment time slot - that never happens!). We highly recommend Precision and Lorenzo.

- Jason Rizzo

When I was having problems with my garage door I had called several places. I found Precision to be helpful and when the technician came over he wasnt pushing me for a sale. This I really liked. He took the time to explain everything and what I could afford was within my budget. Then the 2 services men came out to put the new door up and before I knew it they were done and everything cleaned up. They all get a 5+ rating from me and I will tell my friends about this company. Thank you so much.

- Rose Williams

Wonderful experience today. Gary was here ahead of schedule, diagnosed the situation, made plans and placed orders in a very efficient time manner and left things neat and clean. Super to deal with!!

- Leslie Turner

After calling around a few places I made an appointment with Precision, I am thankful I did. Gary was awesome, after confirming the problem he talked me through my options, eventually returning to fix my logic board. He was friendly and professional.

- Jessica

Precision is my go-to company for garage repairs and service. I've tried others but Precision is way ahead of the competition. The technicians are very good and the repairs have always been satisfactory with no call-backs required, which is not my experience with other ABQ companies.

- Jim Shaw

Technician was very professional and on time.

- Erma Pennington

We purchased the recommended product by our technician David, who explained our options thoroughly. David did an exceptional job, was very professional and worked very cleanly. He explained everything thoroughly at completion and left our home link systems on both cars programmed and functioning. David did an excellent job and we would recommend him to anyone.

- John Ortiz

I was actually referred by my son Robert Garcia that you are the best company to call. I have to agree with him. Came out early and did excellent work. Both doors have never been so quiet when opening and closing. Very happy with the work.

- Rhonda Garcia

Thank you, and your son, for your business and kind words!

Everything about today's service was excellent! David Y called 30 minutes before arrival. He was courteous and efficient. He immediately knew what the garage door needed. This property is a rental and so it was even more important that things got corrected as soon as possible. And they were! Thank you!

- Margie Baca

The service is prompt and efficient. Would definitely recommend them.

- Finley Stubbs

Yesterday, late afternoon, my garage door failed to open. Upon checking further I noticed the Garage Door Spring had snapped. I immediately went to the Web to check on Garage Door Repair companies. After a thorough search, I found Precision to offer the best Service and Warranty. I called them yesterday evening and received a prompt response. I explained the situation and Precision set up a service call for today, between 10AM and 12 Noon and that Gary would be calling. Well Gary called early and came early. He was friendly knowledgeable and explained in detail what had to be done. Well, he did an excellent job and from that experience I would have no problem recommending Precision for any garage door repair or even installing a new garage door. So....Thank you GARY! and thank you PRECISION!...

- Jim Truscio