Gary was the best service provider that we've had in a long time! Professional and efficient. He worked in a timely manner and explained everything regarding our new garage opener.

- Sharon Wolfe

Same day service

- Melinda Terravas

Excellent service. Srvice technician arrived early, and fixed problem immediately. Very friendly, got the job done quickly. Thanks!

- Harlan Lenander

Very professional! Great work! Very courteous! Also, thanks for acknowledging me as a Vet by giving a discount. I will most definitely recommend to friends and family!

- Stefan Filer

Rudy was very professional and explained what my garage door required in a systematic manner.

- judy mcgurn

Outstanding customer service. Very good work. Give a raise and keep in business.

- D.A. Trujillo

Vary satisfied with my new garage door opener and its installation

- Mary Kotzen

I called and asked for a free estimate. Availability was great, and they were able to send a tech out the next morning. I was bewildered and disappointed to find that the estimate was free, but there was a service charge of $49.95+tax for the tech to come out and give the estimate.

- Suzanne Shad

I apologize for the confusion regarding our service charge. We are happy to credit you the service fee and thank you for your business.

I wanted to be certain my garage door is in top condition for the coming winter. I have used Precision in the past for the same service. The service is great. The serviceman was friendly and helpful. I appreciate the great customer care provided by Precision.

- Mary Dailey

Within 30 minutes of my call to your office for a repair of a new Genie Garage Door opener installed this past July, Mr. Noriega contacted me to come out for a service call within the hour. He arrived promptly and spent 45 minutes trying to repair my dead Genie. When it was determined that it could not be fixed he took down the old opener and installed a nerw Precision opener in less than an hour. My husband and I are very pleased with the new opener. It is so quiet when operating that we have to look to make sure it is really moving. Thanks for such great service. I recommend Precision to all my neighbors and friends.

- Pat Vitale

Everything went smoothly. The technician explained everything well and was courteous. We had a new unit put in and it is runs as smooth as "butter"!

- Lucy Soleyn

timely. informative. straight talk no sales pitch.

- Allyn Harad

Dear office, I just spoke Catherine Hine and she was calling to give Rudy a compliment for his hard work. She called in for an emergency call and she was very impressed with his work done and his attitude. She will recommend us to her friends and use us again in the future. Thank you, Marleen, Customer Service

- C. Hine

The website was easy to navigate. Setting the appointment was easy and same day. Max called to say he could be here early which worked out perfect. He was able to complete the quote within minutes and inform me off all that is involved. He was almost able to install it today as well which really impressed me. I am very impressed with the overall professionalism and client focus. I am in the middle of a renovation and this was the easiest piece of it so far.

- Michael Ball

Thank your very much for your detailed and thorough review! This really helps us to evaluate our services and keep working toward excellence.

I had to use your services in 2011 and was pleased. <Repeat business this time!>

- Fran Dimarco

I feel as though I was taken advantage in February when I was charged $500 when it was obvious that the entire door would need to be replaced at some point in the near future. I wish I had been informed of the parts that were compromising the door at that time. Now I'm getting a new door including the hinges and rollers I paid for in February.

- Cris Vaughan

Kris, Our technician that was out to your house, both in February and again in October, was Rudy. I appreciate your feedback and concern that perhaps we could have identified additional issues in February. I have since reviewed both your February invoice and 25-point inspection, and feel that what we did identify in February Rudy recommended you repair and you did. Our inspection in February did not identify any issues other than those that we repaired – the Garage Door Operator trolley and the rollers. Unfortunately, there is no way in advance to know just when a Torsion Spring is going to break, which is why we were called out now in October. What we repaired in February, and your broken Torsion spring now in October, are two separate and different issues. It was not obvious to our technician, neither in February or now in October, that your door would need replacing. Our recommendation to you now in October is that replacing the main mechanics of your door (springs, bearings, & cables) is a more economical solution than a new door. The parts Rudy was recommending on your door would have come with a lifetime warranty versus a 1-3 year warranty with the new door you have purchased. I appreciate your feedback and the opportunity to respond, and trust that the new garage door you purchased has resolved your garage door issue. Craig Amundson, Owner

5-star, world-class professional work. - Gary called 15 minutes before arrival (perfect). - Gary arrived at exactly the time schedule (perfect) and - Gary had every tool and all the parts for the job in his truck -meaning no delays (perfect). I knew I had one bad coil spring and originally wanted to just replace the bad one and its mate. Gary's inspection revealed other hardware issues (one I knew of, one I did not). Because of the LIFETIME and TRANSFERRABLE guarantee, I opted for a package deal that essentially took most moving parts back to "New" status. Quality of work: 10. Quality of installation: 10. The warranty will be nice when and if I sell the house. Outstanding job.

- Doug Palmer

Thank you for your business and your very thorough review. This really helps us to evaluate what we're doing well and what we need to work on.

Gary was a very personable and knowledgeable tech. He even gave me a heads-up call for his arrival. (a rarity for ABQ businesses). Give him a raise as he represents your company very professionally! Nate

- Nate Claassen

I called in an urgent appointment request - my garage door just broke and I needed it fixed the same day. The operator/dispatcher booked me an appointment, and the tech came over, fixed my garage door, and done in less than two hours of my call. Outstanding customer service, professionalism, and expertise! Love my new garage door opener!! VERY grateful for the timeliness and quality of service - Thank you Tara and Rudy!

- Kazumi Sims

Excellent service and service man, Max.

- James Cardinale

Fantastic service on Saturday afternoon - and Rudy actually arrived early. Only company I could find that really meant 24/7.

- Al Korber

Excellent in every way!! Very happy with price, work, and product. I picked Precision Doors because of Angie's List and am glad I did!!

- John Brownlee

Max was punctual, courteous, knowlegeable and professional. What more can you say? Would highly recommend.

- Glen Walters

This was just a tune-up, but the technician arrived promptly (called and asked if he could come a little early!), was pleasant and courteous, apparently knew what he was doing--and the garage door doesn't squeal any more.

- Franklin Halasz

Max called and let me know he was on his way. When he arrived he was very professional and courteous. I took him into the garage, he explained what he was going to do and what he was looking for with regard to how the door worked. After several minutes he told me that the doors were in good shape overall. He needed to tighten the chain on one door. He lubed the chains and moving parts.

- Ron Prager

The service was great

- Barbara Oser

Very reliable. Nice technician...very professional.

- Louise Cdebaca

The service after the installation is terrible. I called and reported to the staff that the door won't close due to the sun ray hitting one of the safety sensor. Every afternoon when my husband gets home he has to struggle with getting the garage door closed. I called Precision and they said they will charge a service fee for the technician to come out to take a look. And that's not Rudy said when he installed the new springs and the new opener (cost to us is over $1,200 with tax). He said Precision will always stand behind the products and works. It proofs they're not.

- Pamela Ho

The sun in New Mexico is such a blessing and sometimes, in this case with safety eye sensors, can be a challenge. I agree that your door not closing is unacceptable which is why I made this issue a priority. After receiving this email, I called the customer and we have since been back out to their home twice to ensure the problem with their safety eye sensors was resolved. We were able to move the sensors back from the door opening and believe this will resolve the issues the sun was causing.

Technician was very professional, quick and kind! Respected our space and was done in a flash.

- Carolina Urquidi

Gary was extremely professional and knowledgeable. My 20+ year old garage door is operating better than it ever had before! Thank you!

- V.M. Kight