Rudy V.
has received 397 Reseñas, reviews.averaging:
Rudy V.'s Bio:
My name is Rudy V. Vallejos. I was born and raised in Albuquerque NM.
I currently reside in Los Lunas, NM with my beautiful wife, two kids,
and nephew that I adopted two years ago. Some of the hobbies that I enjoy
are playing with my kids and exploring the wonderful outdoors of New Mexico.
Each day I look forward to meeting new customers to teach them about the
safety of their garage doors and operators. One of the things most people
don't know about me is that I love listening and learning from people's
stories. I look forward to meeting you!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
The top spring broke and I was not able to open the door. Rudy was able to overhaul the door and get it working the same day and I like the lifetime warranty.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
David and Rudy were so polite and helpful. I being a senior and not being very handy with most mechanical devices was very pleased that they helped and were not condescending to me. They explained everything to me and I think that the next time it happens it will be easy for me to fix! Thanks for a job well done and for their promptness in getting here and getting it done!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I chose Precision when my garage door opener quit working on a cold Sunday in January, because it said 24-hour service daily! The service man came right out, and had to install a new one! They stand by their warranty, and I recommend them every chance I can!!!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I was pleased with the level of customer service offered. I was surprised that someone answered the phone before 8am. They came out promptly too. The technician was friendly and helpful - he explained what was going on clearly and then worked quickly and well to finish it.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Our technician, Rudy, was courteous and professional. He assessed the problem and gave me options. The door works great, better than it ever has....much quiter, too.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Repaired door and installed new rollers and did tune up. Door was 14 years old and was very loud. Works like new. Very fast service. Rudy was very professional and very pleasant! Will definitely call again when I need garage door service! AAAAA+
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Enjoyed seeing Rudy again! Always courteous and professional. Sad to hear he's leaving but he sure is a credit to your company. Thanks for your help with my door. Fixed in 15 minutes! Great job!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
We have used you in the past and were very satisfied. Replacement of garage door spring/rollers/bearing replacement. Employees are knowledgeable/friendly and professional. Cost is disclosed up front prior to work being started and job is completed on time. Very satisfied and will recommend to friends and family
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Garage door was having problems. After checking it out found a broken spring. Called Precision on Monday morning to set up an appointment. They said they would have someone here between 2 and 4pm on the same day. Well the tech called back before noon and advised he finished early and if OK would be here earlier. 30 minutes after call he was on site. After explaining the options available he was done in about an hour. Fast, Clean and Friendly. Would I call them again... YES. Tech knew what he was doing and would answer questions in a very professional manner.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
6 Stars!! When the spring broke on my garage door, I knew I needed to secure service quickly. Your website, with its informative videos, professional appearance and 24/7 service quickly got my attention. Within 24 hours Rudy arrived with his cheerful smile and efficient knowledge. Along with the door repair, Rudy explained the improved rollers (sealed bearings)which I chose to do. I inquired for a replacing of the bottom seal, and Rudy went above and beyond to assure the new seal was a good tight fit when closed-especially at the corners. I live in a rural area, so this is important with the variety of nature looking for shelter! I enjoyed visiting with Rudy about his family, camping, how long he has worked with you, and the best pizza in the region right here in Edgewood! I will highly recommend your company and greatly appreciate your (his) expertise and professionalism. Thank you!
Debbie Erickson
A Response from: Tyler
Thank you for such a great review, I am happy you were so pleased with your service.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Rudy was on time, friendly, was able to diagnose my problem quickly. I actually thought I did not have a problem, and was just humoring my wife! But he found an actual problem, and we needed a new motor/assembly. He installed the new drive in 30 minutes flat! He took me through all the buttons and controls and made sure I understood everything before leaving.
Karen & Mike Jenkins
A Response from: Tyler
Thanks for your review, I'm glad you ended up listening to your wife!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Precision door service was there when I needed them. My spring broke and I needed repair ASAP. I called for an appointment and they had a technician at my house within two hours of the call. Rudy the lead technician was able to replace the broken spring and service my garage door (which needed some care) and complete the job in less than two hours. Rudy was great to deal with and very professional. I would recommend Precision Door Service to anyone that needs this type of service!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I discovered I had a broken torsion spring. I called Precision on Sunday night. I actually got a real person on the phone - on Sunday night. She was very courteous and efficient. She set me up for an appointment on Monday, the next day. She explained the service charge. We are about 50 miles from the company. She answered all my questions. I also used their chat service on their website and got immediate response to my additional questions.
Monday Rudy called about 30 minutes before his scheduled appointment time (a 2 hour window). He arrived about 5 minutes before the early part of the 2 hour range). He examined the garage door and lift, and although it was easy to see the broken spring, he listened intently and patiently to my explanations and questions. After he checked everything out he gave me 3 options with quotes, and explained all the details and answered all of my questions. ( 3 options - 1) get the door working (would have to replace springs, and 90 day warranty) - 2) replace springs and one or 2 bearings - 1 year warranty, 3) complete overhaul of all moving parts (all bearings, new springs, new rollers, lubricate and checkout everything with lifetime warranty ). I chose the complete overhaul and am glad I did, the garage door and everything but the lift is 20 years old. Rudy then asked me to move my car out of the garage so he could get to work. (we had been away for about 1 month and the car had been sitting idle in the garage - of course it wouldn't start). Rudy helped me get the car started, and we got it out of the garage, so Rudy to get to work. In less than 40 minutes, Rudy was finished, and we went over what he did. He explained everything in detail. He had to fix some of the brackets and hinges on the door, he had to move the shaft over, so the new bearings would sit on smooth part of shaft. He also checked out all remotes ( I had one the wouldn't program, which he fixed and explained to me what needed to be done), and the keypad. The door now moves smoothly and quietly. And I have a lifetime transferrable warranty on all moving parts, except the opener which had been replaced recently. I would definitely use Precision Garage Door again, and will highly recommend to all friends and neighbors!!! Rudy was great.
Paul Leo
A Response from: Tyler
Thank you for such a thorough review. We appreciate your business as well as your feedback.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I called on Sunday night requesting service ASAP as my door was stuck up. The service rep I spoke to said they had sent the on call tech home and could not send anyone until the next day. I pleaded with him that I was concerned about have my door open all night and that the ad says 24 hour service, but he wouldn't help me. Very dissapointing. However, Rudy arrived this morning and was EXCELLENT!! 6+ Stars for Rudy. Negative stars for the telephone rep last night!!
Debbie Oliver
A Response from: Erica
Thank you so much for bringing this to our attention. I am so sorry that your first call did not go well. We will make our website much more clear and will inform our Customer Service Representatives to make sure the customers' needs are met by either transferring the call to a technician who can help you close your door safely over the phone until we are able to come out or call the owner to see if coming out is a possibility at all. I am glad your needs were met the following morning and truly thank you for your business and feedback.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Rudy arrived on time. Quickly saw the problem (broken spring). Gave me the three options I have. quickly installed the (2) replacement springs. Satisfied customer.
