Read what people are saying
about Precision Garage Door

My husband and I were pleasantly surprised with how helpful and friendly Gary was while fixing our garage door! He really seemed to know what he was doing and explained it throughout the process of repair. We are pleased with his work and if we shall need maintenance in the future he will be the one we will call.

- Mark Leanna

Gary replaced our opener earlier this year in Placitas. Excellent job. Very professional. Completely satisfied. David on 12/21/16 replaced a defective bracket at another home we own on the west side in about 15 minutes. These guys are fast, efficient and really good!

- Allan Taylor

Friendly, quick and had the expertise needed to fix my problem. I appreciate the Military discount. The technician didn't try to sell me anything that I didn't need. Trust factor is high. I will tell my friends about my good experience. Thanks

- Joe Petronella

Gary Lang did more than a great job on our garage doors. He was courteous; he answered all questions and addressed our concerns; and he knew what he was talking about--and he had a good sense of humour. What more could we ask for?

- Dr. Joseph Martinez and Dr. Nancy Martinez

Ryan is super. Excellent customer service and great prices. Highly recommend! 5 stars!! Will definitely use precision to replace my garage door.

- Lucie Hartley

Precision Door Service is the most professional business I've had the pleasure of dealing with: always dependable and on time service.

- Ed Sorken

On a Sunday morning, we had a broken spring and obviously could not get the door open. Our door had previously also gotten to be pretty noisy. We called Precision and they promptly scheduled service, within 2 hours of our call. Although it was a Sunday, there was no additional upcharge or difficultly getting service. Gary came out, was professional, competent and efficient. My garage door works perfectly now and is really quiet (I decided to get the service that provided the lifetime warranty). I have used Precision multiple times and have been completely satisfied each time. If I have any other issues, I will certainly call Precision for help, as well as, recommend them to my friends and neighbors.

- Joselyne & David Gallegos

I called on a Friday afternoon to see when I could get service. To my surprise I was immediately offered a Saturday morning appointment. The technician showed up promptly and did an excellent job. I really appreciated getting all the different estimates for repairs versus replacement. The work was done quickly and efficiently and my garage door opener is working great now. It was wonderful to get such prompt and excellent service.

- Amy Bechtel

Called in advance and arrived within the window. Pleasant technician and door working much better

- Kathy Penttila

Had our garage door spring go out on us Friday night. Saturday morning I called precision garage door. They did a great job fitting us in last minute. They sent out gary that afternoon. He showed up promptly after his call to us. Gary was very professional and knowledgeable with our system. He worked quickly and efficiently. He also made sure the rest of the system was working properly. I am very pleased with precision garage door and would recommend them highly.

- Phil Selberg

Ryan was great. Earlier than expected and was real quick with repairs. Very polite. I would recommend to anyone.

- Kristi

Our service: Broken spring repair plus the "best" list of replacing parts. This was major maintenance for all of the moving parts of the garage door. Gary did excellent work. He was knowledgeable, fast, efficient, and thorough. You have our business with respect to garage door services. Our rating: Definitely 5 Star. Chris Bauer

- Joan & Chris Bauer

Found you on Home Advisor

- Deanna Petty

Super fast, professional service. Thanks

- John and patty Dougherty

Excellent Service. Ryan called ahead of time and was over an hour early. He quickly identified the problem and fixed everything within an hour. Really well done, very smooth. In addition to Ryan, I must also congratulate the website and email for informing me in advance who would be coming and allowing me to check his credentials and record ahead of time. Very well done. Thank you again for the service.

- Tom Moss

David did a very good job and after a week everything is functioning terrific, thank you for good and immedate service. Mike Jennings

- Mike Jennings

David was my service technician and he was wonderful. He called prior to his arrival and, through no fault of his own, was given the wrong address to my home. I had sold that property years ago. It was entirely the fault of the CSR I spoke with to arrange my appointment. She did not confirm the address, did not understand the purpose of my request, even though I repeated it more than once and had her repeat it. I was VERY dissatisfied with her attitude, rushing through my call, not paying attention to my need. The tape of my call needs to be reviewed by her supervisor and how she dealt with this call. Being in customer service for over 20 years, I know the first call by a customer is as important as the service provided by the technician. David, thinking he was close to my home, found out he was clear on the other side of town! After explaining to David the issues of my initial call, he said he would speak with his supervisor. As for David, he was great. I explained what I wanted and needed and he understood and got to work promptly. Before starting, David went over the charges and made sure I understood the work that was being performed. He was professional, friendly and did a thorough job on what I requested. David is a great asset as an employee to your company and I hope he is recognized for his overall professionalism.

- Denise Staff

Denise, Thank you for taking the time to send us this review. From being in customer service yourself you know that feedback is a gift not often given and many times not well received. I truly appreciate you sending this so we can improve upon our processes. I will be reviewing this call with the CSR’s supervisor and making improvements. I am glad things went much better with David than the call center and that he was able to take care of what you needed. We are very fortunate that David is part of our team and will also be sharing this note with him too. Again, thank you and have a great week.

The repair technician (Lorenzo Herrera) was very courteous and professional. I advised him that I performed trouble shooting first before calling the company for repair. There were 7 flashes which showed the remedy to re-set the open and close limits. Error occurred again then that's when I called for repair. Mr Herrera did several tests on the unit by removing the circuit board and replacing it with a brand new one. That didn't work. Then he brainstormed to figure out what to do exit. He removed the entire control unit and replaced it with a brand new unit. He tested several times just to ensure that the unit is workable. I told the technician that I forgot my passcode then he reset it for me. I entered a new passcode then tested to make sure it opened from the outside. I'm happy with the service performed by Mr Herrera. Thank You very much!

- Adelene Esquibel

I wouldn't use any other company for my garage door needs.

- Don Miller

We were exceptionally pleased that our technician, Lorenzo, arrived promptly, explained the suggested courses of action and completed the work quickly and efficiently. He was courteous and friendly and the sort of person we were glad was performing the service. Excellent job!

- Tom Harris

David called to let me know he was on his way, met with the person who was meeting him for me then called to go over what he had found with me and explained all options fully and understandable. Then took care of my replacement opener and keypad. Great job, great opener! Very happy with this company from the initial call to the end project. Will be using them for my new door after the first of the year. Thank you David!

- Judith M.

Lorenzo did a superb job. He let me know what was needed. He was friendly, honest and works very efficiently. I would definitely recommend him to anyone.

- Jeff Cotter

Not impressed with on site customer service experience. Service tech was cocky, and would talk over me, not allowing me to explain. Was charged for service call on what I believe is a warranty service claim.

- Jim Edison

Thank you for bringing this to our attention. We appreciate your business and have looked over the technician notes and see that the issue at hand was not caused by our product or installation, therefore is not covered under warranty. However, attitude and respect are a high priority and that will be addressed.

We have been customers of Precision for a number of years. We use them for our residence and our rental properties. Service is always prompt and courteous. Work is always good quality at a fair price. We've always been satisfied.

- John Thompson

Thank you for your promptness. I was given a complete choice of repair options regarding my garage door. Appreciated the time repair technician spent going over all processes

- Vincent Panzarella

We did research on your website and Angie's list and saw so many wonderful reviews. We called and you all responded in a very timely manner. Ryan was able to see the problem and although unable to fix as the door was too old and abused. After speaking with him, we decided to have Precision install a new door. He assisted in securing our garage and was most friendly and efficient.

- Susan Vrabel

Great service and professionalism. Lorenzo answered all our questions with patience and courtesy.

- Scott Aaron

At I thought Precision was close by and I could get faster service. As it turned out all garage door services were about the same. What really sold me was David, your service person. David was polite and easy to get to know from the beginning. He assessed the problem immediately and gave me viable options. He was not pushy and gave me plenty of time to make up my mind. I have had other garage door services before and liked precision best. David worked hard to get back and install the opener the next day. He is a valuable employee. I say this is a five star operation.

- Charlotte Mullins

Thank you for letting us know, that really means a lot. We strive for 5-Star service.

5

- Greg Arrants

I needed a new garage door opener with a key pad and security ????. David called before my appointed time, showed up early, explained everything in detail and gave me options for what I needed. The installation was done quickly (less than an hour) and I'm very happy with the product.

- Sherry Ward