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- Deanna Petty

Super fast, professional service. Thanks

- John and patty Dougherty

Excellent Service. Ryan called ahead of time and was over an hour early. He quickly identified the problem and fixed everything within an hour. Really well done, very smooth. In addition to Ryan, I must also congratulate the website and email for informing me in advance who would be coming and allowing me to check his credentials and record ahead of time. Very well done. Thank you again for the service.

- Tom Moss

David did a very good job and after a week everything is functioning terrific, thank you for good and immedate service. Mike Jennings

- Mike Jennings

David was my service technician and he was wonderful. He called prior to his arrival and, through no fault of his own, was given the wrong address to my home. I had sold that property years ago. It was entirely the fault of the CSR I spoke with to arrange my appointment. She did not confirm the address, did not understand the purpose of my request, even though I repeated it more than once and had her repeat it. I was VERY dissatisfied with her attitude, rushing through my call, not paying attention to my need. The tape of my call needs to be reviewed by her supervisor and how she dealt with this call. Being in customer service for over 20 years, I know the first call by a customer is as important as the service provided by the technician. David, thinking he was close to my home, found out he was clear on the other side of town! After explaining to David the issues of my initial call, he said he would speak with his supervisor. As for David, he was great. I explained what I wanted and needed and he understood and got to work promptly. Before starting, David went over the charges and made sure I understood the work that was being performed. He was professional, friendly and did a thorough job on what I requested. David is a great asset as an employee to your company and I hope he is recognized for his overall professionalism.

- Denise Staff

Denise, Thank you for taking the time to send us this review. From being in customer service yourself you know that feedback is a gift not often given and many times not well received. I truly appreciate you sending this so we can improve upon our processes. I will be reviewing this call with the CSR’s supervisor and making improvements. I am glad things went much better with David than the call center and that he was able to take care of what you needed. We are very fortunate that David is part of our team and will also be sharing this note with him too. Again, thank you and have a great week.

The repair technician (Lorenzo Herrera) was very courteous and professional. I advised him that I performed trouble shooting first before calling the company for repair. There were 7 flashes which showed the remedy to re-set the open and close limits. Error occurred again then that's when I called for repair. Mr Herrera did several tests on the unit by removing the circuit board and replacing it with a brand new one. That didn't work. Then he brainstormed to figure out what to do exit. He removed the entire control unit and replaced it with a brand new unit. He tested several times just to ensure that the unit is workable. I told the technician that I forgot my passcode then he reset it for me. I entered a new passcode then tested to make sure it opened from the outside. I'm happy with the service performed by Mr Herrera. Thank You very much!

- Adelene Esquibel

I wouldn't use any other company for my garage door needs.

- Don Miller

We were exceptionally pleased that our technician, Lorenzo, arrived promptly, explained the suggested courses of action and completed the work quickly and efficiently. He was courteous and friendly and the sort of person we were glad was performing the service. Excellent job!

- Tom Harris

David called to let me know he was on his way, met with the person who was meeting him for me then called to go over what he had found with me and explained all options fully and understandable. Then took care of my replacement opener and keypad. Great job, great opener! Very happy with this company from the initial call to the end project. Will be using them for my new door after the first of the year. Thank you David!

- Judith M.

Lorenzo did a superb job. He let me know what was needed. He was friendly, honest and works very efficiently. I would definitely recommend him to anyone.

- Jeff Cotter

Not impressed with on site customer service experience. Service tech was cocky, and would talk over me, not allowing me to explain. Was charged for service call on what I believe is a warranty service claim.

- Jim Edison

Thank you for bringing this to our attention. We appreciate your business and have looked over the technician notes and see that the issue at hand was not caused by our product or installation, therefore is not covered under warranty. However, attitude and respect are a high priority and that will be addressed.

We have been customers of Precision for a number of years. We use them for our residence and our rental properties. Service is always prompt and courteous. Work is always good quality at a fair price. We've always been satisfied.

- John Thompson

Thank you for your promptness. I was given a complete choice of repair options regarding my garage door. Appreciated the time repair technician spent going over all processes

- Vincent Panzarella

We did research on your website and Angie's list and saw so many wonderful reviews. We called and you all responded in a very timely manner. Ryan was able to see the problem and although unable to fix as the door was too old and abused. After speaking with him, we decided to have Precision install a new door. He assisted in securing our garage and was most friendly and efficient.

- Susan Vrabel

Great service and professionalism. Lorenzo answered all our questions with patience and courtesy.

- Scott Aaron

At I thought Precision was close by and I could get faster service. As it turned out all garage door services were about the same. What really sold me was David, your service person. David was polite and easy to get to know from the beginning. He assessed the problem immediately and gave me viable options. He was not pushy and gave me plenty of time to make up my mind. I have had other garage door services before and liked precision best. David worked hard to get back and install the opener the next day. He is a valuable employee. I say this is a five star operation.

- Charlotte Mullins

Thank you for letting us know, that really means a lot. We strive for 5-Star service.

5

- Greg Arrants

I needed a new garage door opener with a key pad and security ????. David called before my appointed time, showed up early, explained everything in detail and gave me options for what I needed. The installation was done quickly (less than an hour) and I'm very happy with the product.

- Sherry Ward

Excellent Service, product and installation. Ruben and Kevin arrived on time and installed 2 garage doors and all is working perfectly. I will definitely call them for future service.

- William Phillips

Gary expained our options and gained our trust. He was polite, experienced and got the work done in an efficient manner. Thank you Gary

- Carolyn Reichow

Awesome service! They replaced both of our garage doors and the quality is great. They are really quick and I would definitely use them again.

- Julie Baldridge

Extremely professional work performed by a friendly tech. Very pleased.

- Raymond Mensack

David was extremely helpful, polite and informative. He tried his best to fix our garage door and explained all the options to me.

- Lisa R

Excellent service. David diagnosed and fixed my problem within a few minutes. Very courteous and professional at all times. Sincerely, Charles M.

- Charles Mcvey

The spring broke on our old door, rendering it inoperable. I was able to make an appointment for same day service and Lorenzo arrived right on schedule, was most efficient, polite and courteous. In addition to quickly replacing the spring and getting the door up and working, Lorenzo covered all the problems that exist with my old door and gave me a very fair and complete estimate for a new door installation. Within a week, I'll have my new door.

- Kevin Kargacin

Your Technician, Lorenzo did a great job and explained all the features of the new garage door openers. He was very polite and professional. I am very pleased with his work. You have a great employee in Lorenzo.

- Mel Montano

Company was on their game from the start. Excellent initial call and engagement gave strong sense of responsibility and reliability. They E-mailed the appointment schedule. Company representative called in advance of arrival and arrived ahead of schedule. Gary was competent and knowledgeable as well as prepared to do a major tune-up on a door about to tear itself out its tracks. Gary knew exactly what was wrong and fixed all problems in short order. Courteous, professional, and well organized. Having worked in construction for a number of years I recognize quality workmanship and professional bearing. This company charges fairly and appropriately and does not waste your time. All costs and procedures were made clear before proceeding. You get your money's worth in a timely fashion.

- Harry Trigg

Thank you for the thorough and well thought out review! I am glad you had a pleasant experience and we are happy to have you as a customer!

Had to have our garage door replaced. Kevin and Reuben were our installers. They were on time, efficient, courteous, and were able to answer any questions. Very pleased with our purchase and would recommend your company.

- Sally Van winkle

Gary arrived in under two hours of me calling. He had everything fixed and working better than when I bought my house within 45 minutes. Fast and friendly.

- Peter Zimmer

The garage door literally fell apart on Friday night with two cars stuck inside. Called Precision at about 7:30PM and a service person was here within 40 minutes. Lorenzo was so nice and quickly resolved the problem.

- Gene Lessard